Squad Lead, ServiceNow at Fidelity TalentSource LLC

Job Description:

The ServiceNow Squad Lead role is accountable for optimizing and enhancing Fidelity Human Resources use of ServiceNow.\u00A0 A robust passion for continuous improvement with an aptitude for strategic thinking is important. An ability to turn concepts into reality to advance our experiences for Fidelity s associates, managers and leaders leads to success. This product lead is a critical role in our mission to deliver a digital experience that makes it easy to support associates while increasing efficiency and transforming HR through technology.

The Experience and Skills you Bring

Lead the effort to identify, design and deliver ServiceNow product features.\u00A0

Serve as a strong consultative partner to business partners to deliver solutions to meet customer needs.

Own/Support key HR and/or Enterprise sponsored projects needing solutions from HR.

Develop and implement a roadmap of product enhancements based on ServiceNow and other vendor solutions and capabilities.

Partner with Scrum Master, Chapter Leader, Business Analysts to prioritize and deliver solutions.

Identify product gaps and/or future feature opportunities to develop ServiceNow product roadmaps.

Partner with other HR Product/Squad Leads and broader HR Platform team to provide holistic solutions to our Fidelity associates, managers and other product users.

Assist in managing production support and/or incident resolution in which leadership involvement required.

Prior Product experience preferred, experience with ServiceNow a plus.

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money.

Join Us

At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a

, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelity\u2014we offer a range of opportunities for learning so you can build the career you ve always imagined.

blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation,

, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at

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Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to

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