Qualifications: Bachelor's degree in engineering, computer science, management, finance, or equivalent work experience required along with a minimum of 1-2 years of related technical and/or data analysis experience. Candidate must possess strong technical skills, with a strong emphasis on Excel, SQL, creating datasets, database querying and report development tools (SAS, Tableau, Hyperion, etc.). SAS programming or similar programming skills strongly preferred. Must have strong organizational, communication (both oral and written), time management, and analytical skills along with the ability to develop effective relationships. Should have demonstrated initiative and work well in a team environment. Must be able to work with highly confidential information, moderate supervision and should be able to work under strict deadlines and on multiple projects concurrently. Candidate must be performing satisfactorily in present position.
Responsibilities: This position is responsible for developing and analyzing Reservations and Customer Care metrics, with a focus on Customer Care. Produces daily, weekly and monthly operational reports for Reservation Sales and Customer Care, explaining variances to plan, forecast, and prior year and makes recommendations to senior leaders to enhance operational performance. Implements solutions to streamline and automate reporting processes, including building and manipulating datasets, SQL programming using SAS, and utilizing data visualization and business intelligence tools. Uses SAS, Hyperion, Excel and other standard reporting tools to create reports sent to various business partners throughout the Reservations and Customer Care division. Performs ad-hoc data analysis in support of the field and senior leadership. Develops and monitors goals for Reservations and Customer Care by individual lines of business, queues, and individual specialists, and makes recommendations for changes to ensure efficiency, cost savings, and improve customer satisfaction. Practices safety conscious behaviors in all operational processes and procedure.
This role will be supporting the Engine Maintenance team at DMS (Delta Material Services) location. The Delta Material Services (subsidiary) purchase parts that are used by engine maintenance team to build and maintain engine for Delta. This role will be with the Controllership Team dealing with Finance. Individual really needs to understand and have experience in Finance background, very important.
Details:
Needs to understand Analyst and Finance side of things Have Finance background - understand accounting - debit & credit - financial piece and data behind it Work with Delta product line team, understand inventory - data and cash piece
Top 3 skills:
SAP - Important to have, 100% utilized on the job HANA Advance Excel skills
Additional Skills:
Independent - Ask questions and help determine, create statement for leadership to be able to understand, take initiative Willing and able to pivot - Flexible, adapt to change Team player - Able to help the team, complete tasks given without seeing or thinking that the task is beneath them
Team:
Erika Keyton (Hiring Manager) and one other person - small team - Expectation:
- This team is high visibility, seeking someone who can have conversation and make presentation to leadership
- Communications high level of written and oral
Education: Degree not required, but prefer Data Analytic or Finance
Interview Process: First round will be a virtual interview via MS TEAMS along with an Excel test to be completed (30 minutes interview, 30 minutes excel test), possibility of 2nd round which will be with Hiring Manager's peers and leader
Type of work: 100% Onsite. Potential 1 work from home day, but not guaranteed
