Sr Desktop Engineer - Deltek
Herndon, VA
About the Job
Key Responsibilities:
- Infrastructure Management:
- Design, implement, and manage Windows and macOS desktop environments.
- Manage on-premises Active Directory (AD) and Azure Active Directory (AAD) integrations, ensuring seamless identity and access management.
- Ensure high availability, security, and performance of desktop systems.
- Perform software distribution, patch management, and compliance monitoring.
- Collaborate with various OEM vendors to ensure hardware compatibility and support for desktop systems.
- Advanced Support and Troubleshooting:
- Provide L3 support for Windows and macOS desktop environments, resolving escalated incidents and problems.
- Conduct root cause analysis on recurring issues, recommending and implementing long-term solutions.
- Collaborate with IT teams to resolve complex technical issues related to desktop systems and applications.
- Workstation Imaging and Deployment:
- Create, maintain, and deploy standardized workstation images for Windows and macOS using SCCM, Microsoft Autopilot, and other enterprise tools.
- Collaborate with OEM vendors to ensure the latest drivers and updates are included in workstation images.
- Develop and maintain processes for efficient provisioning, including hardware configuration and imaging, to streamline device setup for end-users.
- Endpoint Security and Compliance:
- Manage endpoint security solutions, including antivirus, encryption, and data loss prevention on Windows and macOS platforms.
- Ensure compliance with organizational policies, especially related to software updates, patch management, and security standards.
- Monitor and maintain compliance with the organization's standard patch compliance rate of 95% and above.
- Cloud and Identity Management:
- Administer Azure AD, ensuring proper role-based access control and compliance with security standards.
- Support and manage Office 365 services, including user provisioning, license management, and troubleshooting of productivity tools.
- Integrate and support on-premises AD with cloud-based services for a hybrid infrastructure.
- Manage hardware refresh cycles, ensuring that all assets are up-to-date and compliant with enterprise standards.
- Automation and Scripting:
- Develop and maintain automation scripts for desktop deployment, software distribution, and patch management using PowerShell, Bash, or other scripting tools.
- Automate repetitive tasks to enhance efficiency and reduce manual intervention in daily operations.
- Software Deployment and Configuration Management:
- Deploy, configure, and manage desktop software using tools like SCCM, JAMF, and other enterprise management platforms.
- Monitor and troubleshoot software distribution issues, ensuring successful deployments across the enterprise.
- Asset and Inventory Management:
- Manage hardware refresh cycles, ensuring that all assets are up-to-date and compliant with enterprise standards.
- Project Implementation:
- Participate in desktop-related projects, including new deployments, upgrades, and migrations.
- Collaborate with cross-functional teams to ensure successful project execution.
- Documentation:
- Maintain up-to-date documentation for desktop systems, processes, and procedures.
- Create knowledge base articles to assist with troubleshooting and problem resolution.
- Bachelor’s degree in Computer Science, Information Technology, or a related field. Equivalent work experience may be considered.
- Minimum of 8 years of experience in desktop systems engineering, with a focus on enterprise Windows and macOS environments.
- Expert knowledge of Windows and macOS operating systems, including deployment, configuration, and troubleshooting.
- Strong experience with on-premises Active Directory, DNS, Azure Active Directory, and Office 365.
- Proficiency with desktop management tools such as Microsoft SCCM, Intune, JAMF, or similar platforms.
- Strong scripting skills with PowerShell, Bash, or similar for automation and process improvement.
- Experience with endpoint security solutions and a strong understanding of cybersecurity best practices.
- Excellent problem-solving skills and the ability to work independently or as part of a team.
- Strong interpersonal and communication skills, with a customer-oriented mindset.
- Certifications in Microsoft (e.g., MCSE, MCSA), Apple Certified Support Professional (ACSP), or related technologies.
- Familiarity with ITIL best practices and IT service management (ITSM) tools.
- Experience with virtualization technologies, such as AWS, Azure, VMware or Hyper-V.
Source : Deltek
