Sr Director Application Support - US Based Remote - Anywhere Real Estate
San Francisco, CA
About the Job
Job Summary: The Senior Director of Application Support is a leadership role responsible for overseeing the support and maintenance of all applications within the Cartus, Anywhere Integrated Services, Backoffice/Transactional and Corporate Apps organizations along with the focus and strategy for business application support and monitoring. This individual will lead a team of support professionals, drive continuous improvement initiatives, and collaborate with various departments to enhance application performance, reliability, and user satisfaction. This position also collaborates and communicates with the business and other teams within Product and Technology both proactively and progressively to ensure visibility and understanding of both value and impacts to the business based on performance and usability metrics defined and reviewed on a regular basis.
Key Responsibilities:
+ Leadership and Management:
+ Lead, mentor, and develop a high-performing application support team.
+ Foster a culture of continuous improvement and customer-centric support.
+ Collaborate with senior P&T leadership and the business to develop and implement strategic initiatives.
+ Application Support:
+ Oversee and manage the managed support, L1,L2 & L3 support and maintenance of all business applications within the Cartus, Anywhere Integrated Services, Backoffice/transactional and Corporate Apps organizations.
+ Ensure timely resolution of application issues and incidents.
+ Perform retrospectives and exercises to continuously improve the process and procedures for incidents, problems and communication.
+ Communicate both proactively and reactively including performing the role of Incident Manager during any P2-P1 incident.
+ Monitor application performance and implement improvements as needed.
+ Process Improvement:
+ Partner closely with Engineering and Product peers to identify and implement areas for process improvement and lead initiatives to enhance support operations.
+ Develop and implement standard operating procedures (SOPs) and ensure compliance.
+ Utilize data and analytics to drive decision-making and support enhancements.
+ Cross-Functional Collaboration:
+ Work closely with other departments (e.g., IT, Product, Security, etc.) to ensure seamless application support.
+ Facilitate communication and collaboration between teams to achieve common goals.
+ Support the integration of new applications and systems to enhance business operations.
+ Risk Management:
+ Identify and mitigate application-related risks to ensure business continuity.
+ Develop and implement risk management strategies and contingency plans.
+ Ensure compliance with regulatory requirements and industry standards.
Qualifications:
+ Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s degree preferred).
+ Minimum of 10 years of experience in application support or a similar role.
+ Proven track record of leading and managing high-performing teams.
+ Strong analytical and problem-solving skills.
+ Excellent communication and interpersonal skills.
+ Ability to work in a fast-paced, dynamic environment.
+ Proficiency in using application support software and tools.
Anywhere Real Estate Inc. (http://www.anywhere.re/) (NYSE: HOUS) is on a mission to empower everyone’s next move. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate (https://www.bhgre.com/) , Century 21® (https://www.century21.com/) , Coldwell Banker® (https://www.coldwellbanker.com/) , Coldwell Banker Commercial® (https://www.cbcworldwide.com/) , Corcoran® (https://www.corcoran.com/) , ERA® (https://www.era.com/) , and Sotheby's International Realty® (https://www.sothebysrealty.com/eng)
The Anywhere portfolio includes franchise and brokerage operations as well as national title, settlement, and relocation companies and nationally scaled mortgage origination and underwriting joint ventures. Supporting approximately 1.5 million home transactions in 2021, Anywhere is focused on simplifying, digitizing and integrating the real estate transaction for all consumers, no matter where they may be in their home buying and selling journey. With innovative products and technology, Anywhere fuels the productivity of its approximately 196,200 independent sales agents in the US and approximately 136,400 independent sales agents in 118 other countries and territories.
At Anywhere Real Estate, diversity fuels success – for our company, for our employees, and for our industry. We strive to be a top destination for diverse talent, committed to creating a culture of belonging that empowers everyone’s next move. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value diversity – respecting backgrounds, cultures, perspectives, and beliefs. We develop our diverse talent base – through increasing representation in executive key leadership roles with actions including mentorship programs and partnerships with real estate associations that promote diversity and inclusion. Read more about our company’s diversity, equity, and inclusion efforts in our annual Corporate Social Responsibility Report (https://assets.website-files.com/633f08923c4c519693723aa5/63f7690462db639dcd8b18de_Anywhere%20CSR%20Report%202022.pdf) .
You’ll find our commitment to diversity reflected in our achievements:
+ Recognized as one of the World’s Most Ethical Companies since 2011.
+ Anywhere has also been designated a Great Place to Work since 2019.
+ Recognized by Fortune as one of America’s Most Innovative Companies.
+ Honored by Forbes as one of the World’s Best Employers for Diversity and Top Female Friendly Companies.
With a diverse employee population, we know we will succeed together and move real estate to what’s next. We hope you’ll join us.
EEO Statement: EOE including disability/veteran
Key Responsibilities:
+ Leadership and Management:
+ Lead, mentor, and develop a high-performing application support team.
+ Foster a culture of continuous improvement and customer-centric support.
+ Collaborate with senior P&T leadership and the business to develop and implement strategic initiatives.
+ Application Support:
+ Oversee and manage the managed support, L1,L2 & L3 support and maintenance of all business applications within the Cartus, Anywhere Integrated Services, Backoffice/transactional and Corporate Apps organizations.
+ Ensure timely resolution of application issues and incidents.
+ Perform retrospectives and exercises to continuously improve the process and procedures for incidents, problems and communication.
+ Communicate both proactively and reactively including performing the role of Incident Manager during any P2-P1 incident.
+ Monitor application performance and implement improvements as needed.
+ Process Improvement:
+ Partner closely with Engineering and Product peers to identify and implement areas for process improvement and lead initiatives to enhance support operations.
+ Develop and implement standard operating procedures (SOPs) and ensure compliance.
+ Utilize data and analytics to drive decision-making and support enhancements.
+ Cross-Functional Collaboration:
+ Work closely with other departments (e.g., IT, Product, Security, etc.) to ensure seamless application support.
+ Facilitate communication and collaboration between teams to achieve common goals.
+ Support the integration of new applications and systems to enhance business operations.
+ Risk Management:
+ Identify and mitigate application-related risks to ensure business continuity.
+ Develop and implement risk management strategies and contingency plans.
+ Ensure compliance with regulatory requirements and industry standards.
Qualifications:
+ Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s degree preferred).
+ Minimum of 10 years of experience in application support or a similar role.
+ Proven track record of leading and managing high-performing teams.
+ Strong analytical and problem-solving skills.
+ Excellent communication and interpersonal skills.
+ Ability to work in a fast-paced, dynamic environment.
+ Proficiency in using application support software and tools.
Anywhere Real Estate Inc. (http://www.anywhere.re/) (NYSE: HOUS) is on a mission to empower everyone’s next move. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate (https://www.bhgre.com/) , Century 21® (https://www.century21.com/) , Coldwell Banker® (https://www.coldwellbanker.com/) , Coldwell Banker Commercial® (https://www.cbcworldwide.com/) , Corcoran® (https://www.corcoran.com/) , ERA® (https://www.era.com/) , and Sotheby's International Realty® (https://www.sothebysrealty.com/eng)
The Anywhere portfolio includes franchise and brokerage operations as well as national title, settlement, and relocation companies and nationally scaled mortgage origination and underwriting joint ventures. Supporting approximately 1.5 million home transactions in 2021, Anywhere is focused on simplifying, digitizing and integrating the real estate transaction for all consumers, no matter where they may be in their home buying and selling journey. With innovative products and technology, Anywhere fuels the productivity of its approximately 196,200 independent sales agents in the US and approximately 136,400 independent sales agents in 118 other countries and territories.
At Anywhere Real Estate, diversity fuels success – for our company, for our employees, and for our industry. We strive to be a top destination for diverse talent, committed to creating a culture of belonging that empowers everyone’s next move. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value diversity – respecting backgrounds, cultures, perspectives, and beliefs. We develop our diverse talent base – through increasing representation in executive key leadership roles with actions including mentorship programs and partnerships with real estate associations that promote diversity and inclusion. Read more about our company’s diversity, equity, and inclusion efforts in our annual Corporate Social Responsibility Report (https://assets.website-files.com/633f08923c4c519693723aa5/63f7690462db639dcd8b18de_Anywhere%20CSR%20Report%202022.pdf) .
You’ll find our commitment to diversity reflected in our achievements:
+ Recognized as one of the World’s Most Ethical Companies since 2011.
+ Anywhere has also been designated a Great Place to Work since 2019.
+ Recognized by Fortune as one of America’s Most Innovative Companies.
+ Honored by Forbes as one of the World’s Best Employers for Diversity and Top Female Friendly Companies.
With a diverse employee population, we know we will succeed together and move real estate to what’s next. We hope you’ll join us.
EEO Statement: EOE including disability/veteran
Source : Anywhere Real Estate
