Sr Employee Relations Specialist - Team Car Care dba Jiffy Lube

REPORTING TO: HR Manager

LOCATION: Irving, Texas

THE COMPANY: Team Car Care dba Jiffy Lube 

The American quick lube industry provides more than 100 million oil changes every year from over 10,000 standalone locations. Within this industry, there is one dynamic growing company that stands out from the rest -Team Car Care, dba Jiffy Lube, the largest franchisee of quick lube retail service stores in the country. Operating more than 530 Jiffy Lube Locations from coast to coast, and serving nearly 5 million guest each year, with over 4,500 professional service advisors, Team Care Care’s mission is to be the most trusted car care company in the nation. We strive to do this by exceeding guests’ expectations with consistent ‘Signature Service’ delivered through our organization of friendly, knowledgeable, and professional teammates. Oure values guide all our actions and include respect, integrity, teamwork, trust, and excellence.

Team Car Care is trusted by consumers and recognized by the industry as the best place for quick, professional vehicle care within the neighborhoods we serve. Our company is committed to leading the quick lube industry with safe, clean, and attractive facilities; well trained and courteous staff; respect for the environment and recycling; and providing the highest quality products and important vehicle maintenance services to ensure we are the first choice of every consumer.

POSITION SUMMARY:

The Senior Employee Relations Specialist will partner with the HR Manager in leading the development and administration of the employee relations (ER) program and employee advocacy. This position will be the lead interface with employees, government agencies on all ER matters. The Senior Employee Relations will drive employee relations initiatives within TCC’S field and corporate operations across all locations nationwide by providing direction on ER related business matters as pertains to EEO claims, unemployment programs, background checks, safety and worker’s compensation, design and interpretation of HR policy and procedures, design and maintenance of field and corporate policies and procedures, independently investigate complex employee relations matters and apply sound judgement in driving termination decisions. This position will partner closely with store management, HR leadership and Senior corporate leadership as a subject matter expert in the development on an ER center of excellence.

ESSENTIAL FUNCTIIONS:

• Independently lead and direct complex relations inquiries through the full investigations process from case receipt to closure with a high level of customer focus, confidentiality and sensitivity. This position supports the entire organization in all matters related to complex ER investigation needs.
• Independently plan, conduct, organize, lead complex investigations, present conclusions and utilize high level of judgement to make recommendations for appropriate post investigation actions concerning, but not limited to, harassment, discrimination, retaliation, and reasonable suspicion. Partner with corporate and field leaders to follow through on post investigations recommendations.
• Write timely, thorough investigation reports for submission to Sr HR leadership and update case reports with details/results of the investigation.
• Capture information in case management system and provide analytic data to Sr HR leadership for decision making.
• Analyze data to proactively identify trends and patterns and report findings appropriately.
• Create and distribute analytical reports to Employee Relations Stakeholders.
• Ability to create and present ER training material to Field and corporate leaders. Ensure training materials are routinely updated to reflect any changes in the law or in company policies or procedures.
• Provides sound coaching and recommendations to issues that affect employment status, affirmative action, and diversity.
• Proactively identifies issues and concerns and creates/implements corrective plans of action.
• Provides balanced insights and recommendations in work-related employee conflicts.
• Works with Legal Counsel in obtaining and presenting information for litigated claims.
• Ensure compliance with all legal requirements and government reporting regulations related to the employment of team members including OSHA, EEO, ERISA, FLSA guidelines, harassment, and discrimination.
• Prepares documents and represents company at wage claim hearings.
• Any other duties as assigned.

SKILLS:

• Subject-matter-expert knowledge and proven prior experience in labor law interpretation and compliance matters, to include but not limited to interpreting current federal and state laws pertaining to HR policies and procedures, employment and harassment prevention programs, labor, wage, and hour laws, including EEOC, AA, ADA, FLSA, etc.
• Excellent organizational skills required; ability to effectively multi-task and prioritize.
• Proven prior experience and ability to independently manage a large case load of complex investigations from beginning to end with minimal direction.
• Ability to maintain high level of confidentiality and integrity while executing responsibilities.
• Establish trust and credibility with team members at all levels in the organization, utilizing a customer-service orientation when interacting with teammates to ensure they feel respected and supported.
• Action oriented and adaptability to a fast-paced changing environment.
• Proactive in identifying internal customer needs and recommend solutions.
• Ability to draw sound conclusions and make responsible recommendations.
• Experience resolving complex employee relations’ issues.
• Operate with integrity and fairness.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and in using case management system.
• Excellent verbal and written communications.

EDUCATION & EXPERIENCE:

• Bachelor’s degree in Business Administration or Human Resources or equivalent work experience in Human Resources as an HR Manager or HRBP.
• Five years of experience in a position of responsibility within Employee Relations including experience independently driving complex ER investigations in a fast-paced environment, multi-location; retail environment preferred.
• SHRM Senior Certified Professional (SHRM-SCP), SHRM Certified Professional (SHRM-CP) credential or Master’s degree preferred.
• HRIS experience is a plus.