Sr Manager - Prog Support - Maximus

Description & Requirements

Maximus is currently hiring for a Senior Manager - Program Support.

Essential Duties and Responsibilities:

- Develop and/or review all project documentation, plans, and reports while ensuring adherence to the contract.

- Ensure that all program activities operate within the procedures defined by the organization.

- Ensure the program operates within the approved budget.

- Set priorities, consolidate schedules, and monitor activities to ensure program success.

- Ensure all cross project dependencies are identified and communicated to project teams and stakeholders.

- Supervise program staff by providing direction, input, and feedback.

- Communicate with clients and stakeholders to ensure alignment with business strategies.

- Monitor program risks and ensure appropriate actions are taken, including escalating issues timely to the project director.

- Ensure compliance with all applicable requirements of the contract, state and federal regulations.

• Create and manage an ongoing development program that will improve the skills of CCO trainers.

• Develop a competency based observation assessment plan and oversee and/or perform trainer observations that will drive consistency and high quality of delivery

• .Research and recommend trainer learning that will benefit the development of trainers and/or training managers.

• Develop and administer a net promoter (NPS) approach to gathering operational feedback on trainer and training programs.

• Coordinate cross training of training resources as training schedule allows, identifying trainers ready to take on a new skill.

• Develop a collaborative working partnership with other training leadership, Operations, CMS, and content training contractor.

• Oversee assigned staff allocating assignment and ensuring work is completed ontime and according to procedure.

• Stay updated on the latest trends and best practices in training and development. Attend relevant conferences, workshops, or webinars.

• Conduct regular training needs analysis to identify gaps and areas of improvement in the current training onboarding program. This could involve surveys, interviews, or focus groups with trainers and trainees.

• Travel will be required for this position.

The 6 month time in position rule can be waived for CCO employees under the following circumstances: employees who were in an acting role and have returned to their home base position, employees who are currently in an acting/limited-service role applying to the same role that is RFT, employees who were unable to return to a homebase position at the end of their acting role, or limited-service employees that are unable to secure a lateral or promotional position for continued employment at the end of their limited assignment.

This position is fully remote and will require a home office.

Home office requirements:

Reliable high-speed internet service

Minimum 25 Mpbs download speeds/50 Mpbs for shared internet connectivity

Minimum 5 Mpbs upload speeds

Minimum Requirements

- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.

- Equivalent combination of education and experience considered in lieu of degree.

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.