Sr Principal Systems Engineer- Incident Intake, Tracking, Resolution, and Reporting - General Dynamics Mission Systems, Inc
Scottsdale, AZ 85257
About the Job
Requires a Bachelor’s degree in Systems Engineering, or a related Science, Engineering or Mathematics field. Also requires 10+ years of job-related experience, or a Master's degree plus 8 years of job-related experience. Agile experience preferred.
Clearance Requirements:
Department of Defense SECRET security clearance is preferred at time of hire. Candidates must be able to obtain a SECRET clearance within a reasonable amount of time from date of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.
Responsibilities for this Position:
ROLE AND POSITION OBJECTIVES:
As a systems engineer for MUOS, you’ll work as a member of a cross functional team responsible for system level support for a live communication system. We provide warfighters with a familiar cellular phone-like service, allowing forces on the ground to communicate directly with others at higher levels of quality and much greater capacity than available through the current system.
We encourage you to apply if you have any of these preferred skills or experiences: experience providing support for telecom systems, 3G/5G communication systems, Radio Access Network (RAN) and Core networking for telecom, earth terminal/satellite tracking, problem intake, tracking, and reporting.
What sets you apart:
- Strong cellular telephony background and experience, particularly with experience providing support for these systems
- Experience with ground communication systems for cellular or Satellite Communications
- Success leading the systems support aspect of the life cycle with strong skills working cross-functionally to track and lead troubleshooting and resolution of customer reported issues, report status, and coordinate failure review boards
- Coordinate efforts to restore service
- Collaborative team player with the ability to provide technical leadership and position teams for success
- Strong presentation and communications skills with experience in the art of negotiation and the ability to meet challenging customer demands with win-win solutions
- Commitment to ongoing professional development for yourself and others
Specific tasks and responsibilities:
- Plan, organize, and coordinate incident intake, troubleshooting, resolution, repair of customer reported issues
- Create, manage, lead review of, and complete FRBs (Failure Review Board)
- Lead creation and delivery of emergency system patches and updates
- Generate as needed historical data reports
- Generate weekly status reports
- Review customer documentation and procedures
- Communicate effectively with customers as well as MUOS leadership
What sets you apart:
- Creative thinker with demonstrated success leading the systems development life cycle
- Collaborative team player eager to provide technical leadership and position others for success
- Exceptional communication, presentation, and influence management skills, with notable record of securing buy-in on concepts and ideas
- Experienced in the art of negotiation with ability to meet challenging customer requirements with win-win solutions
- Commitment to ongoing professional development for yourself and others
Our Commitment to You:
- An exciting career path with opportunities for continuous learning and development.
- Research oriented work, alongside award winning teams developing practical solutions for our nation’s security
- Flexible schedules with every other Friday off work, if desired (9/80 schedule)
- Competitive benefits, including 401k matching, flex time off, paid parental leave, healthcare benefits, health & wellness programs, employee resource and social groups, and more
- See more at gdmissionsystems.com/careers/why-work-for-us/benefits
Workplace Options:
This position is fully on-site, OR Hybrid/Flex as desired
While on-site, you will be a part of the Scottsdale facility.
At General Dynamics Mission Systems, we rise to the challenge each day to ensure the safety of those that lead, serve, and protect the world we live in. We do this by making the world’s most advanced defense platforms even smarter. Our engineers redefine what’s possible and our manufacturing team brings it to life, building the brains behind the brawn on submarines, ships, combat vehicles, aircraft, satellites, and other advanced systems.
We pride ourselves in being a great place to work with this shared sense of purpose, committed to a diverse and exciting employee experience that drives innovation and creates a community where all feel welcome and a part of something amazing.
We offer highly competitive benefits and a flexible work environment where contributions are recognized and rewarded. To see more about our benefits, visit https://gdmissionsystems.com/careers/why-work-for-us/benefits
General Dynamics is an Equal Opportunity/Affirmative Action Employer that is committed to hiring a diverse and talented workforce. EOE/Disability/Veteran
