Sr Specialist Billing & Pmts - United Site Services

About USS:

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.

 

Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.

 

By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

Overview:

The Billing and Payments Specialist is an essential partner in providing world-class front-line support through multiple channels (phone, email, or chat) to USS Customers. This position provides exceptional customer experience while discovering and resolving customer billing issues, disputes, and collections in a professional and prompt manner. This position has a clear understanding of USS’s process from quote to order, delivery, servicing, invoicing to collecting of all open accounts receivable. The Billing and Collections Specialist must maintain a positive and professional attitude, enjoy problem solving, working with other departments for resolution and thrive in a fast pace rewarding environment.

Responsibilities:

• Professionally answer a high volume of inbound calls within performance guidelines
• Provide World Class Services and promote one call resolution
• Maintain a comprehensive knowledge of USS products and services
• Validate with customer’s they have open invoices and working with customers on PO#’s
• Interact with customers for account reconciliation, researching and resolving disputes, and collecting on open accounts receivable
• Cleary communicate and coordinate with sales, field operations, and office personnel to ensure customer requests are handled appropriately and in a prompt fashion
• Resolve customers disputes and billing inquires
• Partner with the legal team on accounts regarding customer tax exempt status
• Suggest account adjustments, small balance write-offs, and escalate uncollected balances for write offs
• Working with customer to aid in access to Customer Portal
• Collecting information from customer’s it they have special billing needs
• Proactively find trends and aid in implementing process improvements
• Meet defined department goals, monthly activity metrics and KPI’s
• Meet Quality Assurance Standards
• Champion, demonstrate, and uphold our values: Easy, Safe, & Clean
• Ability to work multiple systems simultaneously
• Mentor and coach other members of the Billing and Payments team
• Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

 

 

Qualifications:

QUALIFICATIONS

 

EDUCATION Min/Preferred Education Level Description Minimum Preferred High School or GED 4 Year / Bachelors Degree   Bachelor Degree or equivalent years of experience

EXPERIENCE Minimum Years of Experience Maximum Years of Experience Comments 4   Credit and Collections, Accounts Receivable, Customer Service or in a related field and/or training; or equivalent combination of education and experience

 

ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES

 

• Thoroughly and accurately performs work with little to no guidance on a regular basis
• Proficient in all systems and ability to train others
• Strong focus on exceptional customer resolution
• Excellent customer service skills, detail-oriented, reliable, professional attitude, and a self-starter
• Knowledge of Accounting principles and practices
• Ability to demonstrate strong professional communication skills, both oral and written
• Knowledge of principles and processes for providing customer service including quality service standards
• Proficient in Microsoft Excel, Word, and PowerPoint
• Strong organizational, collaboration and time management skills
• Ability to perform mathematical computations, such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately
• Ability to focus/concentrate to deliver expected work products, even while performing a task over a period of time
• Strong problem-solving skills, documentation skills, research and resolution skills, and multi-tasking skills
• Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness

 

Physical Requirements:

PHYSICAL REQUIREMENTS

 

Demand	Frequency
Sit while answering phones or reply to emails	Constant
Use hands and fingers to handle, control or feel objects tools or controls	Frequent
Repeat the same movements when entering data	Frequent
See details of objects that are less than a few feet away	Constant
Speak clearly so listeners can understand	Frequent
Understand the speech of another person	Frequent
Focus on one source of sound and ignore others	Frequent
Hear sounds and recognize the difference between them	Frequent
See differences between colors, shades and brightness	Frequent

Benefit Summary:

All full-time employees working an average of 30 hours or more per week are eligible for the below benefits. Part-time employees may be eligible for similar benefits.

• Paid Time Off (pro-rated for Part-Time employees)
• Paid Holidays
• Medical/Pharmacy
• Dental
• Vision
• 100% Employer-Paid Short-Term Disability
• 100% Employer-Paid Long-Term Disability
• 100% Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
• Voluntary Employee Life & Accidental Death and Dismemberment
• Voluntary Spousal Life
• Voluntary Dependent Life
• Hospital Indemnity, Accident and Critical Illness
• Commuter/Transit Account
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• Health Savings Account
• 401(k) with employer match
• 100% Employer-Paid Employee Assistance Program (EAP)
• Employee Discounts

Salary Range: – / hourEEO Statement:

EEO STATEMENT

United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity or expression , age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.