Sr Technical Support Engineer - Genesis Aspire Partners

Overview:

The Senior Technical Support Engineer in the Semiconductor industry plays a crucial role in providing advanced technical support to customers and internal teams. They are responsible for troubleshooting complex technical issues, ensuring customer satisfaction, and contributing to the continuous improvement of products and support processes.

Key Responsibilities:

Provide advanced technical support for semiconductor products and systems

Diagnose and troubleshoot complex hardware and software issues

Collaborate with cross-functional teams to resolve customer problems

Lead root-cause analysis for critical technical issues

Create and maintain technical documentation and knowledge base articles

Conduct product performance analysis and provide feedback to R D teams

Participate in customer engagement activities, including onsite support when necessary

Assist in product testing and validation activities

Contribute to the development and delivery of technical training programs

Identify opportunities for process and product improvement

Stay updated with industry trends and best practices

Ensure compliance with quality and regulatory standards

Provide mentorship and training to junior support engineers

Participate in on-call and after-hours support as needed

Required Qualifications:

Bachelor's degree in Electrical Engineering, Computer Science, or related field

5+ years of experience in technical support within the semiconductor industry

Demonstrated expertise in semiconductor manufacturing processes and equipment

Proficiency in troubleshooting complex hardware and software issues

Strong understanding of semiconductor technologies and industry standards

Excellent analytical and problem-solving skills

Superior customer service and communication skills

Ability to work effectively in a fast-paced and dynamic environment

Experience with data analysis and reporting tools

Certifications in relevant technical areas (e.g., ITIL, CompTIA A+)

Proven ability to work independently and as part of a team

Knowledge of quality management systems and continuous improvement methodologies

Ability to travel occasionally for customer support and product testing

Understanding of regulatory requirements and compliance

Strong leadership and mentoring abilities