Sr Technical Support Specialist - Vanderbilt University

Job Description





The Senior Technical Support Specialist position supports research, education, and administration in Basic Science Research departments, programs, institutes, and centers within Vanderbilt University playing an important role in sustaining our goals and missions in science and education. This position requires attention to detail, comprehension of scope, and awareness of priorities. This position will report directly to the Associate Director of Research IT. It will be necessary to interact and collaborate with IT staff in both VU and VUMC.







About the Work Unit:







The Basic Sciences is comprised of Departments, Centers, Cores, Institutes and Programs. These areas conduct funded research and provide training for advanced degrees in science. Faculty laboratories, trainees, and science cores that require unique scientific computing support are the focus of this support position.





Duties and Responsibilities





The person filling this position will report to the Associate Director of Research IT. While the supervisor will prioritize the work duties for this position, the execution of those will be independent of the supervisor and the Senior Technical Support Specialist will exercise their unique knowledge with discretion and judgement.







+ Provides advanced knowledge in troubleshooting complex issues on a wide range of operating systems, including legacy systems











+ Cross trains with colleagues to ensure redundancy in critical skills











+ Manages the integrity, permissions and the security of data using a variety of methods for legal compliance











+ Maintains the technology inventory for all devices and network ports











+ Mentors and guides junior level IT staff











+ Remains current on technology by staying abreast of emerging trends











+ Develops policies and procedures that address the business needs and requirements of the department











+ Leads consultations and/or support to customers including de-commissioning, data recovery, system clones and installing, testing, and maintaining products, equipment, and systems











+ Identifies opportunities to enhance customer satisfaction











+ Trains customers on any IT solutions











+ Establishes and maintains ongoing positive relationships with customers











+ Collaborates with other departments or groups to address issues and enhancements of services







Supervisory Relationships:







This position reports directly to the Associate Director of Research IT.







This position does not have supervisory responsibility.





Qualifications











High school diploma is necessary.







Bachelor’s degree is preferred.







A + Certification is preferred.







Experience and Skills:







Advanced computer troubleshooting skills are necessary.







Effective Problem-solving skills are necessary.







Experience with Windows, Linux, and Mac OSX is necessary.







Experience with MS Active Directory and Group Policy and VMWare is preferred.







Experience with Office 365, Sharepoint, and AI is preferred.







Physical Requirements:







Physical effort is required to occasionally lift, hold, and carry objects weighing up to 15 pounds.







Manual/finger dexterity in both hands to operate a keyboard and manipulate small objects.











Average sensory abilities to see, distinguish colors, and hear or listen.







Concentration or mental effort required for reading, writing, calculation, analysis, and visualization.







Duties are performed in an office environment with uniform temperatures, normal air conditions, and normal noise levels.







Key Characteristics of a Successful Team Member in this Work Unit:







A successful Team Member is one who has a good work ethic, is eager to learn and be mentored, and has good people skills. Documentation of systems and solutions, as well as keeping task lists current will make our unit successful.








Commitment to Equity, Diversity, and Inclusion



At Vanderbilt University, we are intentional about and assume accountability for fostering advancement and respect for equity, diversity, and inclusion for all students, faculty, and staff. Our commitment to diversity makes us who we are. We have created a community that celebrates differences and lets individuality thrive. As part of this commitment, we actively value diversity in our workplace and learning environments as we seek to take advantage of the rich backgrounds and abilities of everyone. The diverse voices of Vanderbilt represent an invaluable resource for the University in its efforts to fulfill its mission and strive to be an example of excellence in higher education.



Vanderbilt University is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran, or any other characteristic protected by law.



Please note, all candidates selected for an offer of employment are subject to pre-employment background checks, which may include but are not limited to, based on the role for which they have been selected: criminal history, education verification, social media review, motor vehicle records, credit history, and professional license verification.