Sr. Administrative Assistant - Sales at CareerBuilder Premium Subscription

Description:

• Effectively solve customer inquiries via email using a CRM tool Understand escalation paths to effectively triage a seller's needs based on where they are in the cycle of their loan in order to mitigate risk
• Answer customer questions regarding business documents or current loan information
• Maintain or exceed established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses Identify, document and follow up with cross functional teams on product bugs and features
• Advocate for our seller community by identifying trends in issues and suggesting improvements to processes, policies, and products
• Collaborate with members of other teams to root out answers and be a resource to teammates to provide the best possible experience to our sellers
• Participate in ongoing training to maintain current knowledge of BSA/AML and perform BSA/AML duties as required by job function.