Sr. Analyst, Parts Operations - Rivian

About Rivian:

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

 

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 

Role Summary:

The Sr. Analyst, Parts Operations will be responsible for overdelivering on the customer experience for our Charging networks by operationalizing our evolving Charging parts strategy. This role will serve as the accountable operational point of contact within Charging Service Operations, interfacing across the Parts Planning, Logistics, and Service Ecosystem to ensure that the correct parts are always available in the right quantities and locations as required to meet aggressive SLAs and deliver industry-leading uptime.

This role will require a resourceful and detail-oriented, cross-functional leader with excellent communications skills who will drive alignment amidst competing priorities and deliver against operational goals. To be successful in this role, you must have a customer-first approach, have a knack for bringing clarity in ambiguous and unexpected situations, and tackle challenges with a creative and flexible mindset. If you’re able to think quickly on your feet, love to solve operational challenges, are highly organized and detail-oriented, and have a passion for adventure, then we want you on the team. The Sr. Analyst, Parts Operations will report directly to our Manager, Charging Dispatch & Logistics.

Responsibilities:

• Drive development and execution of our Charging Service Operations parts strategy by continuously collaborating and ensuring timely execution across teams, including New Parts Introduction, Demand Planning, Material Planning, Channel Planning, Parts Distribution, Service Center Parts teams, Field Reliability, Remanufacturing, as well as support functions including Service Systems Integration, and Digital.
• Accountable to Charging Service Operations for ensuring operational outcomes are achieved across the parts ecosystem, including meeting parts SLAs, keeping accurate inventories, and maintaining sufficient inventory levels at all required locations to meet operational goals.
• Lead conversations on service parts readiness for new product launches, ensure we have PPAP and SAs for charging service parts ahead of deployment.
• Test, develop and lead parts ordering requirements for internal digital systems with Digital team and Service Systems Integration.
• Identify new forward stock locations based on charging network build plans and Service Center build plans to maintain network uptime.
• Gather inputs and lead strategic parts provisioning discussions with parts teams to balance priorities and obtain required quantities for new campaigns.
• Regularly identify and implement continuous improvement efforts to drive higher customer uptime on our charging networks through excellent parts management.
• Identify and resolve common discrepancies in parts procurement, review for human error transactions and collaborate to improve processes with teams.
• Monitor changes in erratic demand for charging parts (e.g., based on changing field failure rates) and ensure that demand planning accurately adjusts to changing conditions.
• Escalate and resolve low inventory levels with material planning and understand lead times for parts on order.
• Thoroughly understand parts assemblies and subassemblies.
• Utilize SAP to assist with goods receipt and goods issue activities as needed.
• Advocate for the Charging parts strategy with cross-functional teams, including local operations at our service centers with a hands-on, operational mindset.
• Additional tasks as needed.

Qualifications:

• Bachelor’s degree and 2+ year of professional experience Operations Management, Service Operations, Program Management, Parts Management, Logistics, or related fields. Equivalent experience will be considered.
• Experience using a Work Order Management System.
• Demonstrated learning agility with relevant software tools, e.g., SAP, Jira, Confluence, or other platforms.
• Ability to interpret and use business intelligence and reporting to drive decisions, e.g., Tableau dashboards.
• Project/Program management skills with ability to manage multiple projects across geographies and timelines simultaneously.
• Ability to work independently on operational tasks, including ordering, receiving, and auditing systematic inventory.
• Ability to successfully advocate cross-functionally outside reporting line to make recommendations to internal teams, identify process gaps, and drive resolution.
• Ability to view, read, and interpret documents and standard operating procedures
• Excellent communication, organizational and time management skills.
• Exhibits patience, empathy, attention to detail, and a passion for problem-solving. Remains flexible and responsive to change.
• Physical exertion may be required to perform occupational tasks (sitting for 8 or more hours in a day, walking, bending, kneeling, twisting)
• Frequent use of hands for purposes of entering data, writing communications.
• Ability to travel up to 10%.
• Minimum age of 21 and must obtain a valid state issued driver's license.

Pay Disclosure:

Salary Range for SoCal Based Applicants: $87,300 to $109,100 (actual compensation will be determined based on experience, location, and other factors permitted by law).

 

Salary Range for Bay Area, CA Based Applicants: $94,900 to $118,600 (actual compensation will be determined based on experience, location, and other factors permitted by law).

 

Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.

Company Statements:

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

 

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. 

 

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. 

 

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.  

 

Please note that we are currently not accepting applications from third party application services.