Sr. Business Manager - Global Workplace Services Workplace Analytics at Capital One
McLean, VA 22101
About the Job
Sr. Business Manager - Global Workplace Services Workplace Analytics
In Global Workplace Services (GWS), the Workplace Analytics Team uses data and technology to make magic happen with dashboards and spreadsheets, illuminating what’s actually happening in our spaces to deliver a safe and best in class associate and customer experience both today and in the future. You’ll partner with clients across GWS, as well as the Retail Bank, to help solve business problems and monitor/optimize Capital One’s real estate footprint (which includes offices, branches, and cafes) and support our Security Operations. This Sr. Business Manager will help design, build, and/or deliver ML models and components that solve real-world business problems while working in collaboration with the Product and Data Science teams in Tech and other organizations. You will collaborate as part of a cross-functional Agile team to create and enhance software that enables state-of-the-art big data and ML applications. You will also develop our Machine Learning and Automation roadmap for GWS through partnership with our service line leaders. You will develop and maintain the machine learning models which form the heart of our business. Use a combination of business acumen, coding and statistical skills to navigate large amounts of data and extract actionable solutions.
Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory behavior
Business ownership: Have an ownership mindset including strategic planning with a 1-6 month horizon
Leadership: Manage and develop a team of analysts. Coaching and mentoring associates throughout the organization with a goal of developing and retaining talent at Capital One
Product: Partner with Product Managers, Design and Engineering to build the best products for both Capital One and its partners
Credit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit and Fraud trends to historical behavior and testing hypotheses using rigorous monitoring and analysis
Execution: Coordinate across the line of business to manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently
Partnership: Work closely with colleagues across Capital One including: Tech, Product, Design and others to drive improvement in quality, volume, service, and profitability
Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business
Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. He/she should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results
Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment
Basic Qualifications:
Bachelor’s Degree
At least 2 years of experience in quantitative analysis
At least 2 years of experience in qualitative analysis
At least 1 year of experience in people management
At least 1 year of experience in project management
Preferred Qualifications:
Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
5+ years of experience in quantitative analysis
5+ years of experience in qualitative analysis
2+ years of experience in people management
2+ years of experience in product development
2+ years of experience in financial modeling
2+ years of experience in economic forecasting
2+ years of experience in project management
Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
