Sr. Business SME - IT Consulting Account Management - Randstad USA

job summary:

We are looking for an IT Consultant to work with state agencies with all technology requirements. This position that will be expected to ensure excellent customer service while building and maintaining strong relationships with assigned client agencies. This position works across all MaineIT to help ensure agency business needs are met. This position will also ensure agencies are sufficiently informed of IT business practices and will bring appropriate teams together to solve IT challenges. Additionally, this position will help facilitate MaineIT projects, upgrades, and enhancements within the enterprise.

 
location: Augusta, Maine
job type: Contract
salary: $59.80 - 64.80 per hour
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:

• Function as Agency IT Account Representative

• Know business/ Agency mission

• Create business relationships with key business leaders within Agencies

• Understand/monitor the quality, effectiveness and sustainability of all IT services provided in support of the agencies' mission

• Participate and consult in the preparation of Agencies' IT budgets

• Identify critical business applications along with agency service expectations of those applications (assist with Business Impact Analysis of agencies' applications)

• Work across MaineIT to ensure business needs are being met

• Raise awareness of common IT business solutions

• Work collaboratively with other MaineIT resources to identify common business solutions

• A thorough understanding of emotional intelligence and empathy. It is important we anticipate and meet the technological needs as well as the emotional needs of our Agency partners.

• Ability to handle difficult situations while maintaining positive relationships.

• Ability to demonstrate our core values with every customer interaction.

• A strong understanding and ability to assist agencies with biennial budget preparation.

• Prior experience/understanding of client billing and procurement processes.

Minimum Qualifications:

• A 4-year college degree and/or equivalent years of direct leadership experience in technology/business with evidence of teambuilding.

• Knowledge of current IT tools and best practices as well as emerging information technology including client computing, networking, telecommunications platforms, operating systems, integration, and information security.

• strong communication skills will be required with the ability to communicate complex technology terms into business understanding. Highly effective verbal and written communication skills are a must.

• Knowledge of governance, policies, and processes of State budgeting.

• An understanding of information technology systems and equipment to facilitate and assist with State agency information technology requests while providing excellent customer service.

 
qualifications:

• Experience level: Experienced
• Minimum 4 years of experience
• Education: Bachelors

 
skills:

Business Analysis

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.