Sr. Client Partner Consultant, DentaQuest - Sun Life Financial

Sr. Client Partner Consultant, DentaQuest

Location: We support US flexible working arrangements in the contiguous 48 states.

The opportunity:

Responsible for contract deliverables, including compliance reporting, financial reporting, and service level performance reporting. Also responsible for ensuring effective coordination and communication of client requests to ensure client expectations are satisfied.

How you will contribute:

• Responsible for on-going, effective communications and service to the current clients via on-site meetings, conference calls, and day-to-day interaction.
• Provide primary support to DentaQuest leadership for administration of the client’s program, and communicate information accurately and efficiently, to ensure that DQ is meeting and exceeding client expectations, and the terms of the RFR and contract.
• Proactively identify client expectations, communicate expectations to DQ leadership and staff, and ensure expectations are delivered effectively. Proactively resolve issues and strengthen relationships at various professional levels within the client’s organization.
• Responsible for coordination and serving as primary point of contact for client audits of DentaQuest programs to include coordination of documentation requests, meeting organization, and responding to auditor follow-up requests to DentaQuest.
• Develop and maintain relationships with appropriate functional areas within DentaQuest to ensure effective contract performance.
• Support innovative business practices and process improvement opportunities for current and prospective clients (e.g., P4Q, QARR, ER Diversion).
• Monitor changes in regulations and fee schedules and communicate same to ensure compliance with state and federal guidelines.
• Perform functions that support timely and accurate reporting to clients.
• Responsible for ensuring Office Reference Manuals are kept up to date, corrective action plans are implemented, and client audits are organized effectively.
• Develops and submits IODs based on CMS, market- or client-specific program requirements.
• Manages process for obtaining program requirements, documentation, support and other special requests from clients, providers, and other organizations.
• May be responsible for local DQ staff. Responsible for the determination and implementation of performance and wage evaluations, performance improvement plans, disciplinary processes, and terminations for local staff, in accordance with company policy.
• Provides regular updates to senior management on internal and external issues affecting market performance.
• Represent DentaQuest at health fairs, conferences, and advisory meetings through the State.
• Other duties as assigned.

What you will bring with you:

Required:

• Bachelor’s degree in business, Healthcare Administration (or related field) or equivalent, relevant work experience.
• Five years’ experience working with external clients/customers; proven track record of providing superior service to internal and external customers.
• Two years’ experience in a supervisory role.
• Well-organized and superior organizational, written, and oral communication skills, particularly presentation skills.
• Knowledge of group benefits. Proven ability to provide consultative services to proactively meet customer needs, using management reports, offering training opportunities and recommending innovative solutions.
• Ability to work independently and as part of a team.
• Proficient with general computer software including Microsoft Excel, Word and Outlook.
• Proven problem-solving skills.

• Ability to make good judgment conclusions based on data available with minimal supervision.
• Ability to prioritize and organize multiple tasks with tight deadlines.
• Excellent customer service skills.
• Up to 50% local travel required.

Physical Demands:

• Ability to work in a traditional professional office setting/remote equivalent.
• Ability to effectively operate computer equipment.
• Work schedule may vary and is determined by project schedules.
• Ability to travel as projects dictate.
• Ability to efficiently operate all job-related office equipment.
• Ability to communicate via telephone and work in virtual teams.
• The office environment is active with high voice levels and interruptions that may challenge hearing and concentration.

Life is brighter when you work at Sun Life:

• Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical and financial – including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more.
• Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account.
• A flexible work environment with a friendly, caring, collaborative and inclusive culture.
• Great Place to Work Certified in Canada and the U.S.
• Named as a “Top 10” employer by the Boston Globe's “Top Places to Work” two years running.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are a California resident, the salary range for this position is:

• Southern California region: $83,300 - $125,000 annually
• Central California region: $87,800 - $131,700 annually
• Northern California region: $93,800 - $140,700 annually

If you are a Minnesota, Colorado or Nevada resident, the salary range for this position is $79,400 - $119,100 annually.

If you are an Illinois, Connecticut or Maryland resident, the salary range for this position is $83,300 - $125,000 annually.

If you are a Washington, Washington D.C., and Rhode Island resident, the salary range for this position is $87,800 - $131,700 annually.

If you are a New York resident, the salary range for this position is $93,800 - $140,700 annually.

We consider various factors in determining actual pay including your skills, qualifications, and experience. In addition to salary, this position is eligible for incentive awards based on individual and business performance as well as a broad range of competitive benefits.

Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

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