Sr. Communications Manager - Chick-fil-A Supply LLC

Overview:

The Subsidiary Staff Communications team serves Chick-fil-A’s subsidiaries, Chick-fil-A Supply and Bay Center Foods, by executing effective, compelling internal communications that build culture, drive change and support business goals. This individual will support the team’s vision of creating clarity and alignment by inspiring, educating and equipping internal audiences.

 

Specifically, this individual will focus on consulting and collaborating with a set of business leaders within Chick-fil-A Supply to create and execute communications strategies, tactics and events in support of Staff, Team Members and Drivers.

 

This individual will be responsible for development of strategic communications messaging, utilizing change management practices to build understanding and trust, rolling out new initiatives to Staff, and representing Subsidiary Staff Communications on cross-functional teams. This role directly supports Chick-fil-A Supply’s Distribution Centers as well as serving as a Producer for Chick-fil-A Supply’s Staff broadcasts.

 

To be successful in this role, the communicator must be resourceful, collaborative, and able to quickly learn the business, its audiences, and their needs.

 

About Chick-fil-A Supply
A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply™ is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A Restaurants. Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs. This subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation.

 

About Bay Center Foods
A wholly-owned subsidiary of Chick-fil-A, Inc., Bay Center Foods, LLC is a state-of-the-art, highly automated and technology-focused food production facility serving Chick-fil-A restaurants across the country. Bay Center plays an important role in Chick-fil-A's growth enabling innovation to improve team member, and ultimately the customer experience. Bay Center is a dynamic, fast-paced work environment.

 

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

Responsibilities:

Business partner: Provide leadership and strategic business thinking around key strategies and initiatives, connecting to strategies across Chick-fil-A Supply and to Chick-fil-A, Inc., where needed

 

Communications consulting: Build understanding of identified teams and initiatives to effectively create strategic communications plans, then execute tactics to help business partners achieve their goals

 

Change communications: Identify the impact on target audiences, messaging to create commitment and capability, and a channel strategy to support internal audiences through change

 

Messaging: Oversee messaging, story development, and any other produced materials for accuracy, clarity, and consistency

 

Cross-functional team representation: Provide strategic business thinking around key strategies and initiatives, connecting to broad enterprise strategies

 

Project oversight: Create and execute major deadline-driven communications initiatives, on budget and on time, using appropriate combinations of vendors, contractors, agencies, and in-house services

 

Relationship builder: Highly collaborative style and has the ability to influence and build alignment at all levels and across multiple teams and departments

 

Audience: Understand Staff needs to tailor communications in the appropriate manner, including delivering strategic messages across a variety of digital, video and print platforms

 

Continuous improvement: Constant desire to learn how to improve work and translate key communication trends into the into the fast-paced, rapidly growing distribution businesses

Minimum Qualifications:

• Bachelor’s degree in a communications-related field, such as English, Communications, Public Relations, Journalism, Business or equivalent
• 5-7 years’ experience in a corporate communications function or communications agency,
  communicating with personnel at all levels of the organization
• Excellent written, oral and interpersonal communication skills
• Track record as a communicator who thrives on managing a variety of initiatives concurrently and on deadline
• Self-starter able to work independently or in a group, adapt to shifting priorities
• Ability to communicate well with team members and leaders to meet goals and deadlines
• Ability to multi-task and drive execution across multiple priorities
• Willingness to grow and take on new responsibilities, including identification of better ways of working

Preferred Qualifications:

• Prior experience in internal communications
• Working knowledge of distribution (warehouse) operations
• Understanding of franchised and/or highly matrixed organizations

Minimum Years of Experience:5Travel Requirements:10%Required Level of Education:Bachelor's DegreeMajor/Concentration:Communications-related field, such as English, Communications, Public Relations, Journalism, Business or equivalent