Sr. Customer Service Representative - Comparion Insurance Agency

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

We are looking for a Sales Support Specialist to join our team in our Honolulu, HI office.  This is a hybrid role - not a remote position.

We’re Hiring Immediately!

As a Sales Support Specialist, you will support an exisiting book of business servicing a variety of carriers and Personal Lines products. Your ability to listen and empathize are key in servicing our customers. 

Working for Comparion Insurance Agency, a Liberty Mutual company, means working for a company that’s committed to advancing diversity, equity, and inclusion. We do that through leadership development programs aimed at advancing, engaging, and retaining under-represented talent and our Employee Resource Groups, which strengthen our inclusive workplace, enhance personal development, and provide ways for employees to connect, learn and engage.

Ready to find out what it means to work for an agency that is backed by Liberty Mutual—a Fortune 100 company that’s committed to putting people first, acting responsibly and making things better?

Responsibilities:

• Utilize consultative techniques to service an existing book of business.
• Builds rapport with each customer, both internal and external, and actively listens and responds to requests.
• Demonstrates advanced understanding of all lines of Personal Insurance products with the ability to interpret and communicate complex contracts to customers.
• Ability to identify, understand and interpret customer needs to implement resolutions and make recommendations for coverage enhancements or additional lines.
• Exercises initiative and independent judgment while researching and solving complex customer complaints and issues.
• Handles verbal complaints, including effectively managing difficult customer interactions, with some monitoring and coaching.
• Point-of-reference for technical/procedural information for Sales and Service personnel.
• Manages and utilizes time effectively to ensure department meets required service levels for improved customer satisfaction results.
• Completes follow-ups in order to keep retention level high.
• coordinates activities with other departments to ensure quality customer service. 
• Unlicensed candidates will be enrolled in a new hire training class once they begin working for Comparion.  The training includes a licensing training program in which Comparion covers the cost of training materials and exam fees.

• High School Degree
• 1-2 years of relevant experience preferred 
• Exceptional written and verbal communication skills
• Ability to handle common objections and educate customers in a consultative manner
• Demonstrated self-starter, motivated to learn and grow in a professional sales organization
• Professional business acumen, strong presence and confidence
• Resourceful team player that can contribute and accept new ideas
• A state insurance license—or willingness to earn one with training and support—in Property & Casualty, and Life

**This position may have in-office requirements depending on candidate location.**

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. 

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

We are proud to support a diverse, equitable and inclusive workplace, where all 45,000 employees feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• San Francisco
• Los Angeles
• Philadelphia