Sr. Director, Client Relations Executive - Worldpay LLC
Denver, CO
About the Job
Job Description
Are you ready to write your next chapter?
Make your mark at one of the biggest names in payments. With proven
technology, we process the largest volume of payments in the world,
driving the global economy every day. When you join Worldpay, you join a
global community of experts and changemakers, working to reinvent an
industry by constantly evolving how we work and making the way millions of
people pay easier, every day.
What makes a Worldpayer? It's simple: Think, Act, Win. We stay
curious, always asking the right questions to be better every day, finding
creative solutions to simplify the complex. We're dynamic, every
Worldpayer is empowered to make the right decisions for their customers. And
we're determined, always staying open - winning and failing as one.
Are you ready to make your mark? Then you sound like a Worldpayer.
About the team
Our Commercial team creates value for businesses of every size and industry -
from globally recognized brands to new start-ups. They seek out new
opportunities to unleash the potential of our new and existing customers.
What you'll own
* Maintains contact with client at an executive level, focusing on the
strategic nature of the relationship. Represents the Enterprise to the client
and the client to the Enterprise.
* Strategically focused and responsible for client satisfaction, maintaining
client communication, the overall management of the client relationship and
retention activities.
* Acts as the primary liaison for the service side of the client relationship
including escalation, effective oversight of client project and
implementations, execution of account plan activities, building of
relationships with client contacts and management and coordination of the
client loyalty process.
* Works to maintain and grow the client relationship while ensuring ongoing
customer service.
* Identifies new business opportunities and coordinates with appropriate sales
personnel for opportunities of new Worldpay products or services.
* Responsibility for client satisfaction, maintaining client
communication, the overall management of the client relationship and client
retention activities.
* Keeps abreast of new products/services and changes to existing
products/services.
* Maintains comprehensive knowledge of applicable products, services and
company policies and procedures.
* Owner of quarterly and monthly business reviews to learn about clients'
strategic direction as well as present state of the Worldpay business
* Identifies areas where continuous improvement can be applied, oversees the
implementation of the change and measures the level of improvement.
* Participates in client loyalty process by participating in follow-up
discussions and developing action plans to address any negative comments.
* Manages and communicates expectations internally and externally.
* Monitors monthly service level/availability management reports to identify
possible trends in service level agreement (SLA) "misses" and contacts
appropriate product area if "misses" fall within guidelines of a
contractual pe
* Ensures representatives are properly trained when new products are released
or products are upgraded
* Selects, develops and evaluates personnel to ensure the efficient
operation of the function.
* May work at an Worldpay or a client location.
* Travel required at 30%
* Other related duties assigned as needed.
* Bachelor's degree in business, computer science or related discipline or
the equivalent combination of education, training, or work experience
Where you'll own it
While we're a large team of Worldpayers based in North America, we have
collaborative spaces and regular opportunities to celebrate with each other in
person.
What you bring
* Team skills, including the ability to establish and maintain effective
working relationships both internally as well as externally
* Proven knowledge to represent the nterprise's entire range of products to
the client and of the industry
* Proven track record in client relationship management and/or the sales of
technology products and services
* Financial institution experience or comparable proven
sales-marketing-consulting-support background with strong financial industry
and data processing knowledge
* Broad understanding of the financial and strategic aspects of the
business, and participates in and/or establishes initiatives that
contribute to the overall success of the enterprise; may also participate in
initiatives that contribute to the overall success of the client's business
* Excellent negotiation and presentation skills that ensure contract
renewals, a track record of product and revenue growth and high levels of
customer satisfaction
* Viewed as an expert resource by peers and coworkers, maintains a good
working relationship with both internal and client management, and has a
thorough internal working knowledge of the enterprise
* Demonstrates the ability to lead by example and motivate professional level
staff
* Displays strong leadership qualities, decision making abilities and strong
business judgment
* Possesses strong personnel management skills
Are you ready to write your next chapter?
Make your mark at one of the biggest names in payments. With proven
technology, we process the largest volume of payments in the world,
driving the global economy every day. When you join Worldpay, you join a
global community of experts and changemakers, working to reinvent an
industry by constantly evolving how we work and making the way millions of
people pay easier, every day.
What makes a Worldpayer? It's simple: Think, Act, Win. We stay
curious, always asking the right questions to be better every day, finding
creative solutions to simplify the complex. We're dynamic, every
Worldpayer is empowered to make the right decisions for their customers. And
we're determined, always staying open - winning and failing as one.
Are you ready to make your mark? Then you sound like a Worldpayer.
About the team
Our Commercial team creates value for businesses of every size and industry -
from globally recognized brands to new start-ups. They seek out new
opportunities to unleash the potential of our new and existing customers.
What you'll own
* Maintains contact with client at an executive level, focusing on the
strategic nature of the relationship. Represents the Enterprise to the client
and the client to the Enterprise.
* Strategically focused and responsible for client satisfaction, maintaining
client communication, the overall management of the client relationship and
retention activities.
* Acts as the primary liaison for the service side of the client relationship
including escalation, effective oversight of client project and
implementations, execution of account plan activities, building of
relationships with client contacts and management and coordination of the
client loyalty process.
* Works to maintain and grow the client relationship while ensuring ongoing
customer service.
* Identifies new business opportunities and coordinates with appropriate sales
personnel for opportunities of new Worldpay products or services.
* Responsibility for client satisfaction, maintaining client
communication, the overall management of the client relationship and client
retention activities.
* Keeps abreast of new products/services and changes to existing
products/services.
* Maintains comprehensive knowledge of applicable products, services and
company policies and procedures.
* Owner of quarterly and monthly business reviews to learn about clients'
strategic direction as well as present state of the Worldpay business
* Identifies areas where continuous improvement can be applied, oversees the
implementation of the change and measures the level of improvement.
* Participates in client loyalty process by participating in follow-up
discussions and developing action plans to address any negative comments.
* Manages and communicates expectations internally and externally.
* Monitors monthly service level/availability management reports to identify
possible trends in service level agreement (SLA) "misses" and contacts
appropriate product area if "misses" fall within guidelines of a
contractual pe
* Ensures representatives are properly trained when new products are released
or products are upgraded
* Selects, develops and evaluates personnel to ensure the efficient
operation of the function.
* May work at an Worldpay or a client location.
* Travel required at 30%
* Other related duties assigned as needed.
* Bachelor's degree in business, computer science or related discipline or
the equivalent combination of education, training, or work experience
Where you'll own it
While we're a large team of Worldpayers based in North America, we have
collaborative spaces and regular opportunities to celebrate with each other in
person.
What you bring
* Team skills, including the ability to establish and maintain effective
working relationships both internally as well as externally
* Proven knowledge to represent the nterprise's entire range of products to
the client and of the industry
* Proven track record in client relationship management and/or the sales of
technology products and services
* Financial institution experience or comparable proven
sales-marketing-consulting-support background with strong financial industry
and data processing knowledge
* Broad understanding of the financial and strategic aspects of the
business, and participates in and/or establishes initiatives that
contribute to the overall success of the enterprise; may also participate in
initiatives that contribute to the overall success of the client's business
* Excellent negotiation and presentation skills that ensure contract
renewals, a track record of product and revenue growth and high levels of
customer satisfaction
* Viewed as an expert resource by peers and coworkers, maintains a good
working relationship with both internal and client management, and has a
thorough internal working knowledge of the enterprise
* Demonstrates the ability to lead by example and motivate professional level
staff
* Displays strong leadership qualities, decision making abilities and strong
business judgment
* Possesses strong personnel management skills
Source : Worldpay LLC
