Sr. IT Operations Analyst - Compucom Staffing
Bozeman, MT 01810
About the Job
At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.
Our client has a brand new opportunity for a qualified Senior IT Operations Analyst to join their team onsite in Bozeman, MT.
Duties and Responsibilities:
Our client has a brand new opportunity for a qualified Senior IT Operations Analyst to join their team onsite in Bozeman, MT.
Duties and Responsibilities:
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Identify and close knowledge gaps
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Primary understanding of designing, deploying, and troubleshooting client endpoints
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Perform all job functions consistent with client policies and procedures
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Assist with IT infrastructure improvements for client
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Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support
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Interact as needed with the IT service provider and client stakeholders
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Provide technical assistance to client staff concerning the use of computer hardware and software, including office applications, operating systems, printing, and hardware installation
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Assist with program account creation, account setup and account access
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Configure workstations and user accounts, including phone, Ethernet, computer, docking station
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Provide equipment and services orientation to new employees
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Facilitate help desk ticket resolution between employees and IT service provider and serve as escalation point to employees with unresolved open tickets
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Maintain equipment and software inventory
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Coordinate the purchase of new workstation, software and license renewals
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Perform other client task and duties as required
Skills and Qualifications:
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Minimum 5+ years of experience
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Bachelor's Degree in Information Systems or related degree; or equivalent cobmination of education, training certifications, and experience
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Experience with Mac (80%) and Windows (20%) client operating systems and troubleshooting problems with Mac and Windows related software, including:
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Microsoft 365
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Active Directory Users and Groups
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Azure AD
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Jamf
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Intune
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Experience with Endpoint Security software including:
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Configuration / deployment management tools such as JAMF, Intune, etc.
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Endpoint Detection and Response Tools such as Sentinel One and Microsoft Security
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Group Policy
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Email security
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Solid understanding of network connectivity, wireless and wired
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Familiarity with aviation and Part 139 airports a plus
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Automation and central deployment experience
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Strong analytical and deep-dive problem solving skills across multiple disciplines (HW, OS, Network, etc.)
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Understand ITIL Concepts (certification is a plus!)
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IT Service Management tooling (ServiceNow, FreshService, etc.)
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Management and deployment experience of 3rd party software platforms and solutions
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Vendor management experience
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Ability to prioritize and field service requests and incidents, via ticket, phone and occasional ad-hoc walk-ups individually and assisting team members
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Demonstrates strong knowledge and developing expertise in end user technologies
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Excellent interpersonal skills
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Strong orientation to customer service
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Asks for help and works collaboratively with team members when issues present themselves
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Ability to document processes and train team members with ease
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Successfully executes all assignments timely and within acceptable quality levels
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Well organized with strong asset and license capacity planning experience
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Ability to deploy and support misc. office equipment (printers, projectors, video conf.)
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Experience with physical security management solutions
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Flexible to provide some after-hours support and escalation
Full COVID-19 vaccination may be required.
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **CompucomStaffing™ Supports Equal Employment Opportunity** CompucomStaffing™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.
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Source : Compucom Staffing
