Sr. Infrastructure Engineer - Network & Cloud at American Express
New York, NY 10001
About the Job
DescriptionYou Lead the Way
We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways
When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other
Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success
Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day
And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex
Overview We are seeking a versatile and highly skilled Full Stack Infrastructure Engineer with expertise in Compute, Storage, Network and Cloud technologies
The ideal candidate will design, implement, and manage robust infrastructure solutions, ensuring reliability, scalability, and performance. Key Responsibilities:Ensure the reliability, availability, and performance of the entire infrastructure stack including compute, storage, network and cloud components
Lead incident response efforts across the infrastructure stack, coordinating with Application Support, SRE, and Engineering teams to minimize MTTD and MTTR.Perform root cause analysis for infrastructure related incidents and implement corrective actions.Develop and maintain automation tools for managing infrastructure resources
Collaborate with Engineering teams to plan and execute system upgrades and maintenance.Conduct capacity planning and resource management for all infrastructure components.Participate in on-call rotations to provide 24x7 support for all critical infrastructure issues
Design and implement disaster recovery plans and business continuity strategies
Implement best practices for monitoring, logging, and alerting across the infrastructure
Foster a culture of continuous improvement and operational excellence
Analyze complex infrastructure problems, design scalable and resilient solutions, and lead the implementation of these solutions.Collaborate with architects and other engineers to design and enhance the architecture of infrastructure systems, ensuring alignment with business needs and technology standards.Required Skills and Experience: Proven experience managing and optimizing a diverse infrastructure stack
Extensive knowledge of cloud platforms (AWS, Azure, GCP) and infrastructure as code (Terraform, CloudFormation)
Familiarity of service mesh technologies (Istio, Linkerd).Solid understanding of virtualization (VMware, Hyper-V) and containerization (Docker, Kubernetes) and orchestration
Understanding of storage solutions (SAN, NAS, cloud storage) and backup systems
Strong understanding of network protocols, routing, switching, and firewalls (Palo Alto)Experience with load balancers (F5, HAProxy, Nginx) and network monitoring tools.Experience in DNS management and troubleshooting.Experience in network security best practices.Proficiency in monitoring and observability tools (Prometheus, Grafana, Splunk)
Proficiency in at least one scripting language (Python, Bash) for automation
Experience with CI/CD pipeline management and DevOps practices
Strong understanding of disaster recovery and business continuity planning
Experience with performance tuning and capacity planning
Understanding of chaos engineering principles and practices
Skills in cost optimization for cloud infrastructure.Familiarity with AkamaiSpecific Tools and Techniques: 10 plus years of experience in using cloud native monitoring tools like AWS CloudWatch, Azure Monitor, and Google Cloud Operations Suite. Experience with packet capture tools like Wireshark for troubleshooting network issues.Experience in using traceroute utilities and performance analysis tools like perf for identifying and resolving bottlenecks
Familiarity with tools such as ipconfig/ifconfig for viewing network configurations, flushing DNS, and diagnosing network issues
Experience with SNMP-based tools for network device monitoring and performance management
Experience in using NetFlow for network traffic analysis.Experience with tools like iostat, vmstat, and dstat for monitoring storage and system performance
Experience in tools like df, du, lsblk, and fdisk for managing and troubleshooting file systems and disk partitions
Familiarity with tools like Prometheus and Grafana for monitoring and observability. QualificationsSalary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition
Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being
That means we prioritize their physical, financial, and mental health through each stage of life
Benefits include:Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesFor a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally
That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture
Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.Job Field: TechnologySchedule: Full-time
We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways
When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other
Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success
Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day
And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex
Overview We are seeking a versatile and highly skilled Full Stack Infrastructure Engineer with expertise in Compute, Storage, Network and Cloud technologies
The ideal candidate will design, implement, and manage robust infrastructure solutions, ensuring reliability, scalability, and performance. Key Responsibilities:Ensure the reliability, availability, and performance of the entire infrastructure stack including compute, storage, network and cloud components
Lead incident response efforts across the infrastructure stack, coordinating with Application Support, SRE, and Engineering teams to minimize MTTD and MTTR.Perform root cause analysis for infrastructure related incidents and implement corrective actions.Develop and maintain automation tools for managing infrastructure resources
Collaborate with Engineering teams to plan and execute system upgrades and maintenance.Conduct capacity planning and resource management for all infrastructure components.Participate in on-call rotations to provide 24x7 support for all critical infrastructure issues
Design and implement disaster recovery plans and business continuity strategies
Implement best practices for monitoring, logging, and alerting across the infrastructure
Foster a culture of continuous improvement and operational excellence
Analyze complex infrastructure problems, design scalable and resilient solutions, and lead the implementation of these solutions.Collaborate with architects and other engineers to design and enhance the architecture of infrastructure systems, ensuring alignment with business needs and technology standards.Required Skills and Experience: Proven experience managing and optimizing a diverse infrastructure stack
Extensive knowledge of cloud platforms (AWS, Azure, GCP) and infrastructure as code (Terraform, CloudFormation)
Familiarity of service mesh technologies (Istio, Linkerd).Solid understanding of virtualization (VMware, Hyper-V) and containerization (Docker, Kubernetes) and orchestration
Understanding of storage solutions (SAN, NAS, cloud storage) and backup systems
Strong understanding of network protocols, routing, switching, and firewalls (Palo Alto)Experience with load balancers (F5, HAProxy, Nginx) and network monitoring tools.Experience in DNS management and troubleshooting.Experience in network security best practices.Proficiency in monitoring and observability tools (Prometheus, Grafana, Splunk)
Proficiency in at least one scripting language (Python, Bash) for automation
Experience with CI/CD pipeline management and DevOps practices
Strong understanding of disaster recovery and business continuity planning
Experience with performance tuning and capacity planning
Understanding of chaos engineering principles and practices
Skills in cost optimization for cloud infrastructure.Familiarity with AkamaiSpecific Tools and Techniques: 10 plus years of experience in using cloud native monitoring tools like AWS CloudWatch, Azure Monitor, and Google Cloud Operations Suite. Experience with packet capture tools like Wireshark for troubleshooting network issues.Experience in using traceroute utilities and performance analysis tools like perf for identifying and resolving bottlenecks
Familiarity with tools such as ipconfig/ifconfig for viewing network configurations, flushing DNS, and diagnosing network issues
Experience with SNMP-based tools for network device monitoring and performance management
Experience in using NetFlow for network traffic analysis.Experience with tools like iostat, vmstat, and dstat for monitoring storage and system performance
Experience in tools like df, du, lsblk, and fdisk for managing and troubleshooting file systems and disk partitions
Familiarity with tools like Prometheus and Grafana for monitoring and observability. QualificationsSalary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition
Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being
That means we prioritize their physical, financial, and mental health through each stage of life
Benefits include:Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesFor a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally
That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture
Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.Job Field: TechnologySchedule: Full-time
