Sr. Manager, Executive Engagement & Programs - Comcast Corporation
Philadelphia, PA
About the Job
Job Summary
Comcast Business is seeking a dynamic and strategic Senior Manager of Executive Engagement and Programs to lead our Customer Advisory Board (CAB) and Executive Briefing Center (EBC) programs, along with other sponsorships and initiatives. This role is crucial in building and nurturing long-term relationships with key executives in CB’s top enterprise prospect and customer accounts.Job Description
Core Responsibilities
- Customer Advisory Board (“CAB”) Management:
- Develop, implement, and manage CAB programs to foster collaboration and feedback from key customers, deepen relationships, and ultimately drive account growth.
- Organize regular meetings, forums, and innovative events that align customer insights with Comcast Business' strategic objectives.
- Collaborate with cross-functional teams to incorporate feedback into product development, marketing and service enhancements.
- Executive Briefing Center Oversight:
- Lead the strategic direction and operational management of the EBC, ensuring a world-class experience for executive visitors at multiple locations.
- Design and facilitate engaging briefings that showcase Comcast Business’ solutions, innovations, and value propositions.
- Coordinate with internal stakeholders to prepare tailored presentations and demonstrations that meet the specific needs of guests.
- Relationship Building:
- Cultivate and maintain strong relationships with enterprise prospects and existing customers, positioning Comcast Business as a trusted partner.
- Serve as the primary point of contact for CAB members and EBC visitors, addressing inquiries and ensuring satisfaction.
- Coordinate third-party sponsorships, in conjunction with Account Based Marketing team and others, to build net-new executive relationships in partnership with Sales.
- Customer Lifecyle and Brand Advocacy Coordination
- Serve as primary stakeholder at the intersection of Sales/Account Management and broader Marketing organization to facilitate and champion executive relationships throughout organization;
- Facilitate priority customer relationships engagement at VIP hospitality and thought leadership forums;
- Support advocacy opportunities, such as PR, external speaking opportunities or other instances – partnering with top executive customers to advocate on behalf of shared success stories.
- Strategic Planning and Reporting:
- Analyze data and feedback from CAB sessions and EBC engagements to assess effectiveness and drive continuous improvement.
- Prepare and present regular reports to senior leadership on program outcomes, customer trends, and strategic recommendations.
- Team Leadership:
- Provide leadership to an EBC Specialist, fostering a collaborative and results-driven environment.
- Mentor team member and promote professional development to enhance team capabilities.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Brand Marketing; Program Management; Account Management; Executive Engagement; Team Leadership; Brand Advocacy
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years
