Sr. Manager, ServiceNow - Bristol Myers Squibb

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Position Summary:

This position plays a key role indesigning and maintaining ServiceNow.The person in this role willbe responsiblefordeliveringnewtechnologyfeatures and support fixes tooptimizeBMSServiceNowoperations and functional enhancements.You will collaborate with stakeholders andITteams to understand requirements and implement solutions that enrich the platform and enhance the user experience.

At BMS, digital innovation and Information Technology are central to our vision of transforming patients’ lives through science. To accelerate our ability to serve patients around the world, we must unleash the power of technology.  We are committed to being at the forefront of transforming the way medicine is made and delivered by harnessing the power of computer and data science, artificial intelligence, and other technologies to promote scientific discovery, faster decision making, and enhanced patient care. 

If you want an exciting and rewarding career that is meaningful, consider joining our diverse team!  

Key Responsibilities:

• Collaborate with stakeholders, system architects and IT teams to understand requirements and implement solutions that enrich the platform and enhance the userexperience 

• Design solution on ServiceNowplatform through Workflow, Flow Designer,IntegrationHub, Orchestration, Mid Servers, Business Rules, Client Scripts, UI Actions, UI Policies, ACLs, SLAs, Registry Events, Scheduled Jobsetc.

• Support andidentifyopportunities for continuousimprovement 

• Adopt broad, enterprise-wide view and understanding of strategy,processesandcapabilities

• Support business process re-engineering efforts for at least a couple medium-to-large software project 

• Communicate status updates to stakeholders and manageexpectations

• Conduct User Acceptance Testing (UAT) to ensure the requirements aremet

• Engage and support business services and ensure adherence to technology standards across capability delivery teams including serviceproviders

• Work closely with cross-functional teams to deliver ServiceNowsolutions

• Troubleshoot and resolve issues/incidents

• Collaborate with productmanagersand stakeholders to ensure requirements are clearly understood and backlog items are prioritizedand partner with Developers to design and implement the solutions

• Demonstrate a flexible and adaptive approach to accommodate changing requirements.

• Must be self-directed with proven ability to make mature decisions supported by thorough data and process analysis. 

Qualifications & Experience: 

• Degree in Computer Science, Information Systems, related field, or equivalent work experience

• 6+years ofServiceNowexperience

• Broad exposure to ServiceNow modules (ITSM, ITAM, ITOM, IRM (GRC/TPRM), HRSD)

• Proficiencyin ServiceNow platformcapabilitiesincluding Service Catalog, Flow Designer, Workflow Editor,Scriptingand Integration Hubetc.

• Strong analytical and problem-solving skills to troubleshoot and resolve technicalissues

• Excellent communication and collaboration abilities to work effectively with cross-functionalteams 

• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-pacedenvironment

• Experience with ServiceNow integrations 

• Experience with ServiceNow scripting languages 

• Experience with ServiceNow reporting andanalytics

• Experience with Agile development methodologies

• Experience with ServiceNow performance tuning and optimization 

• Experience with ServiceNow security and compliance

• Experience with ServiceNow family and patching upgrades 

• Makes decisions while understanding the team's work and how it fits into the broaderenterprise

• Demonstrates awareness of functional business context and the impact on their own work 

• Identifiesopportunities to improve and grow, balancing performance feedback and career development​ 

• Displays understanding of performance metrics driving the team's goals and questions the external environment and its' implication on the goals and strategies

• ServiceNowCertified System Administrator (CSA),Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification is aplus 

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries toadastaffingsupport@bms.com. Visitcareers.bms.com/eeo-accessibilityto access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.