Sr. Network Voice Engineer - TechDigital
Greenville, NC
About the Job
Job Description:
· 9+ years of Hands on experience in Cisco Call Manager, Voice gateways & Unity Connection voice mail services.
· Hands-on experience on CUCM & Unity Connection version 8.x & 9.x
· Have clear understanding on VOIP protocols like SIP, H.323 and MGCP
· Hands-on experience on Cisco c series and B series server along with Esxi 4.0 or 5.0
· Feature configuration experience like Jabber, SNR, Presence, hunt groups, Hunt pilot, Voice mail boxes, TAPI.
· Understanding of CUCM, gateways & Unity connection prevent & maintenance & backup/restore producer.
· Have clear understanding on Telecom infrastructure protocols like ISDN and analog signaling.
· Contact Center express 8.x or 9.x deep understanding of scripting, Agent, Skill, team configuration etc.
· Have clear understanding about UCCX historical & online reporting.
· Have clear understanding about CAD and Finesse agent desktop.
· CCNA – Collaboration
· CCNP – Voice/Collaboration
· Excellent troubleshooting skills. Must be able to quickly identify and resolve network related issues in smallest possible time.
· Answer any questions related to design and architecture while on P1 Bridge.
· Must be able to participate and represent the team in Change and Incident management meetings.
· Excellent communication and presentation skills.
· Coaching analysts for correct routing of tickets, capturing critical information
· Open for 24x7 availability
· Excellent leadership skills.
· Should have good knowledge of ITIL Processes awareness and adhering
· Possess outstanding interpersonal and teamwork skills
· Should have experience on Gateways.
· Work with Third Party Providers to assist in Problem resolution of telecommunication Problems.
· Report on Telephony Problems within established time frames.
KEY TECHNOLOGIES:
· CUCM 8.x & 9.x
· Cisco Unity Connection 8.x & 9.X.
· SIP, MGCP, CUBE & H323 gateways.
· UCCX 8.x and 9.x, CAD and Finesse.
· Scripting knowledge of UCCX.
· Understanding of UCCX integration with logger, WFM, Email integration etc.
· 9+ years of Hands on experience in Cisco Call Manager, Voice gateways & Unity Connection voice mail services.
· Hands-on experience on CUCM & Unity Connection version 8.x & 9.x
· Have clear understanding on VOIP protocols like SIP, H.323 and MGCP
· Hands-on experience on Cisco c series and B series server along with Esxi 4.0 or 5.0
· Feature configuration experience like Jabber, SNR, Presence, hunt groups, Hunt pilot, Voice mail boxes, TAPI.
· Understanding of CUCM, gateways & Unity connection prevent & maintenance & backup/restore producer.
· Have clear understanding on Telecom infrastructure protocols like ISDN and analog signaling.
· Contact Center express 8.x or 9.x deep understanding of scripting, Agent, Skill, team configuration etc.
· Have clear understanding about UCCX historical & online reporting.
· Have clear understanding about CAD and Finesse agent desktop.
· CCNA – Collaboration
· CCNP – Voice/Collaboration
· Excellent troubleshooting skills. Must be able to quickly identify and resolve network related issues in smallest possible time.
· Answer any questions related to design and architecture while on P1 Bridge.
· Must be able to participate and represent the team in Change and Incident management meetings.
· Excellent communication and presentation skills.
· Coaching analysts for correct routing of tickets, capturing critical information
· Open for 24x7 availability
· Excellent leadership skills.
· Should have good knowledge of ITIL Processes awareness and adhering
· Possess outstanding interpersonal and teamwork skills
· Should have experience on Gateways.
· Work with Third Party Providers to assist in Problem resolution of telecommunication Problems.
· Report on Telephony Problems within established time frames.
KEY TECHNOLOGIES:
· CUCM 8.x & 9.x
· Cisco Unity Connection 8.x & 9.X.
· SIP, MGCP, CUBE & H323 gateways.
· UCCX 8.x and 9.x, CAD and Finesse.
· Scripting knowledge of UCCX.
· Understanding of UCCX integration with logger, WFM, Email integration etc.
Source : TechDigital
