Sr. Operations Support Specialist - Los Angeles - Federal Reserve Bank (FRB)

Company

Federal Reserve Bank of San Francisco

We are the San Francisco Fed, public servants with a congressionally mandated mission to advance the nation’s monetary, financial, and payment systems to build a stronger economy for all Americans. We are a community-engaged bank, and we are committed to understanding and serving the vibrant, diverse people of the Twelfth District. That means we seek and appreciate new perspectives. We respect people for what they do and for who they are. We build opportunities to learn and grow. When you join the SF Fed, you become part of a team united in its purpose to promote an economy that works for everyone.

The Los Angeles office currently has an excellent Sr. Ops Support Specialist opportunity in its Cash operations. The Sr. Ops Cash Support Specialist will have day-to-day responsibilities in the Cash Division with a focus on access management, business continuity and operational support. To be successful in this role, you must have excellent oral and written communication skills, demonstrate leadership, produce quality deliverables, be able to take direction and work independently, and be able to manage your workload to meet project timelines.

This role is a critical component to our team’s success. It requires sound judgment, an eye for accuracy, and a strong compliance mindset to ensure adherence to operational standards set forth by the Federal Reserve System. A successful candidate will have the ability to juggle multiple projects and initiatives simultaneously and to communicate effectively with Cash management and anticipate their needs. They must be able to plan and prioritize effectively to keep department goals on the forefront while balancing personal and team goals. Execute moderate to complex research while partnering with key business partners. If you have strong communication, analytical, attention to detail, technical, and problem-solving skills we would like to speak with you!

Location: Federal Reserve Bank Los Angeles Branch (100% on-site)

950 South Grand Avenue Los Angeles, CA 90015

Work schedule:

Monday through Friday 8:30am-5:30pm 

What you'll do

• Review and execute Departments Accounting Entries and Account Balances.

• Work with Business Partners to resolve Customer inquiries.

• Manage Physical and System Access for all Cash employees.

• Participate in department Business Continuity efforts.

• Oversee machinery parts inventory management.

• Oversee critical administrative requirements of information security by staff and management.

• Ensure records are delivered to records management in a timely manner.

• Provide operational support when needed.

Desired Experience + Traits

• 2+ years of related experience

• Proficient in Microsoft Office Suite

• Strong written and verbal communication skills

• Customer Service oriented

• Ability to exercise common sense judgment within defined practices and procedures to determine appropriate action

• Good analytical, multitasking, and time management skills

• Ability to work effectively and collaboratively within a team

Preferred

• Associate Degree

• Experience with database-driven software

• Experience collecting, transforming, analyzing, and reporting on data

• Experience working cross-functionally to meet internal and external client needs

Hourly Range: Min: $59,700 Mid: $77,600 Max: $95,500 (Location: Los Angeles)

Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with market data.

Benefits

At the Federal Reserve Bank of San Francisco, we offer a wonderful benefits package including Medical, Dental, Vision, Pretax Flexible Spending Account, Paid Family Leave Care, Backup Child Care Program, Pretax Day Care Flexible Spending Account, Vacation Days, Sick Days, Paid Holidays, Pet Insurance, Matching 401(k), and an unheard-of Retirement / Pension. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. 

At the SF Fed, we believe in the diversity of our people, ideas, and experiences and are committed to building an inclusive culture that is representative of the communities we serve.

The SF Fed is an Equal Opportunity Employer. 

#LI-Onsite

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

No

Job Category

Operations

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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