Sr. Product Manager - Support Revolution

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Location: San Jose, California, United States

About Supermicro:

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Supermicro is seeking a Senior Product Manager who can lead the development and integration of server/workstation system products for cloud and data center infrastructure. This is a key product management role focused on server/storage product solutions where communication among remote teams and on-site product leadership for our development teams is critical to develop and enable operations to fulfill roadmap expectations. In addition to developing new top-of-the-line systems, the product manager is expected to collaborate with marketing and sales departments to promote products and interact with customers directly to sell these products. As a product manager, you will use strong technical and communication skills towards product definition strategy for Supermicro's core product family including research into vertical-based customer solutions and creation of an aggressive go-to-market plan. Ultimately, the Product Manager will become a core member of the server product management team and engage in technical, product development, marketing, and pre/post-sales support activities.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):

1. Develop product roadmap and lead the development and integration of server/workstation system products.
2. Develop and deliver a clear strategy and partner closely with marketing, engineering, and business development to provide complete server solutions to customers.
3. Leverage strong technical background to create technical product requirements for cloud/data center infrastructure solutions based on customer requirements, industry trends, and business requirements.
4. Engage with customers at various levels including senior executives, engineering, and product marketing to convey our capabilities and vision, and understand their challenges and requirements.
5. Escalate critical issues to high-level management and vendors for solutions as needed.
6. Provide product training to internal teams, sales teams, and customers.
7. Provide 3rd level customer support to both internal and external as needed.

Qualifications:

1. Bachelor's or Master's degree in Computer Science, Electrical Engineering, or Computer Engineering with a minimum of 8 years hands-on experience in system/server architecture is desirable.
2. Demonstrated ability in product marketing and/or product management role, must have managed a number of products from initial concept through development, launch, and end-of-life.
3. Strong knowledge of computer architecture.
4. Exceptional communication and presentation skills are a must, able to communicate effectively with customers to promote, answer questions, and receive feedback.

Salary Range:

$156,000 - $181,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement:

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.