Sr. Program Manager - ServiceNow Multi-Stream System Implementation - Computer Task Group, Inc
Anchorage, AK 99501
About the Job
CTG is seeking to fill a Senior Program Manager opening for our client in Anchorage, AK.
Location: Anchorage, AK
Duration: 12 months
***Must have extensive knowledge of ServiceNow
Duties:
- Program Leadership: Oversee and manage the end-to-end program for the implementation and conversion to ServiceNow, ensuring alignment with business goals and timelines.
- Multi-Stream Management: Coordinate and integrate various project streams (e.g., IT, business operations, vendor workstreams) to ensure seamless execution across all phases.
- Vendor Management: Collaborate with third-party vendors, ensuring that deliverables meet project scope, quality standards, and timelines.
- Stakeholder Engagement: Work closely with internal and external stakeholders to ensure clear communication, manage expectations, and resolve issues as they arise.
- Risk Management: Identify potential risks across project streams and develop mitigation strategies to ensure the program stays on track.
- Budget and Resource Management: Develop and manage the program budget, allocate resources efficiently, and ensure cost control throughout the project lifecycle.
- Change Management: Lead the transition process for the new ServiceNow system, ensuring that end users and key stakeholders are properly trained and supported.
- Project Reporting: Provide regular status updates, including program health, timelines, and risks, to senior leadership and key stakeholders.
Skills:
- Strong knowledge of ServiceNow implementation processes and best practices.
- Proficiency in managing multi-stream programs, including oversight of complex vendor integrations and third-party coordination.
- Excellent written and verbal communication skills, with the ability to engage effectively with senior stakeholders and technical teams.
- Solid understanding of IT systems, enterprise software implementation, and business process re-engineering.
- Proven ability to identify challenges, develop solutions, and manage issues to resolution in a fast-paced environment.
Experience:
- Minimum of 7-10 years of program management experience, with a focus on large-scale system implementations.
Education:
- Bachelor’s degree in business, accounting, industrial management, engineering, or related field.
- PMP, PRINCE2, or similar project management certification is highly desirable.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.
To Apply:
To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Rebecca Olan at rebecca.olan@ctg.com. Kindly forward this to any other interested parties. Thank you!
CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com.
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.
