Sr. Quality Assurance Specialist - BDR Solutions

• Prepare and maintain an annual QA budget
• Prepare and maintain annual Process Improvement Plan
• Prepare and deliver QA personnel performance appraisals
• Assist in proposal development
• Provide QA support to protégé and small business partners of the company
• Maintain vendor relationships (ISO auditors, CMMI consultants, etc.) and direct vendor activities during work engagements
• Support the Director of Security in ISO 27k compliance
• Perform pre-audit planning and preparation activities
• Conduct internal process, work product and service audits by evaluating software development and service performance and deliverables against process documentation, project schedule, and quality standards.
• Perform a variety of technical and administrative activities related to the function of QA, including, but not limited to, scheduling, checklist development, report writing, facilitating root cause/lessons learned analysis, and internal/external presentations.
• Analyze, compile, and report findings of non-compliance and provide recommendations for improvement.
• Identify, log, escalate, and track issues, lessons learned, non-conformances, and corrective actions to closure
• Identify opportunities for improvements, including the review and assessment of lessons learned
• Support corporate, program management, and operations staff in developing and maintaining documented plans, procedures and other process assets
• Assist in institutionalizing risk management best practices and implementation throughout the organization and on the programs
• Manage Quality team and perform supervisory tasks as required

• Capture and analyze data and store the information according to records retention requirements
• Analyze and report various measures to program and corporate management.
• Provide scheduled and ad-hoc reports as requested
• Ensure QA knowledge management tools are appropriately maintained

• Evaluate change proposals to ensure related configuration items are addressed
• Work with corporate, program, and operational managers to embed process, procedure, and practice changes
• Support program Change Advisory Board (CAB) and Emergency CAB meetings and run such meetings for the Corporate office
• Establish change model and produce standard change templates
• Conduct post implementation review of authorized and implemented changes

• Create and track configuration change proposals
• Work with subject matter experts to ensure proposed configuration items (CIs) and CI modifications are correctly identified and documented for submittal to the change management process
• Maintain information about CIs, CI relationships, CI traceability and status

• Bachelor's Degree or higher-level degree required
• 5 to 7 years QA management experience
• 5+ years' experience managing QA staff on multiple contracts
• CSM Certification
• Intermediate ITIL Certification in any one of the service lifecycle or service capability streams
• Experienced in quality management frameworks and standards such as CMMI, ITIL, and ISO
• Self-starter, detail oriented with strong communication, collaboration, organizational, and analytical skills
• Ability to drive implementation; influence and promote organizational change
• Experienced in auditing processes, services, and management systems
• Familiarization with technical terms related to System and Network Engineering
• Ability to develop and deliver instructional guides and live training on processes and process assets
• Ability to effectively prioritize multiple deadlines and adapt in a dynamic environment
• Experienced with SharePoint and Microsoft Office, including Excel at an intermediate to advanced level
• Experienced with functionality of configuration management software
• Ability to demonstrate high integrity and appropriate judgment working with sensitive data
• Ability to develop and deliver agendas, plans, processes, process assets, and reports accurately and on schedule
• Experience in the development, implementation, and continuous improvement of business processes and process assets
• Must be able to travel to client sites and pass the required background investigations to obtain appropriate clearance to work on sites, as required
• Demonstrated ability to gain staff buy-in on quality program activities, as well as function as an ambassador of continuous process improvement

• Multiple ITIL Intermediate level and/or Practitioner
• ISO 9001 and/or 20000-1 Requirements and Internal Auditor Certificates
• Certified CMMI Associate or Professional
• Certified Internal Auditor or equivalent

BDR Solutions delivers IT expertise and solutions that improve American lives through the modernization of government systems for health benefits, social services, and disaster relief. We are a service-disabled veteran-owned, 8(a), HUBZone small business—recognized for reliable and sustainable outcomes scaled to our client’s mission needs.