Sr. ServiceNow FSO Developer - Zortech Solutions

Role: Sr. ServiceNow FSO Developer

Location: Windsor, CT (Hybrid Work 2 Days work from office)

Duration: 6+ Months

Job Description:

Responsibilities:

• Identify opportunities to optimize performance and improve scalability

• Develop ServiceNow FSO configurations including FSO data model setup PA enablement Commercial and Servicing Lines

• Code review: Reviewing and providing walkthroughs as part of peer review process

• Configure ServiceNow FSO Modules workflows applications scripts and integrations

• Document technical design development processes and solution configurations

• Build multiple FSO related features including advanced work assignment enablement configurations around reports dashboards etc

Required Skills:

• Proven experience in ServiceNow Financial Services Operations (FSO) platform.

• Expertise in configuring ServiceNow FSO modules, data model setup, and workflow development.

• Experience with Performance Analytics (PA) enablement and FSO-specific workflows (e.g., Commercial and Servicing Lines for Banking).

• Knowledge of ServiceNow Customer Service Management (CSM) and custom application development.

• Ability to lead customer-facing discussions, workshops, and configuration reviews.

• Strong problem-solving skills with a focus on optimizing performance and improving scalability.

• Excellent documentation skills to record development and technical configurations.

Preferred Skills:

• Experience in building advanced work assignment features within FSO.

• Familiarity with configuring reports, dashboards, and other business intelligence tools.

• Experience with scripting and developing custom applications on the ServiceNow platform.