Sr. Software Support Engineer - Serco North America

We're looking for developers to join our Facilities and Asset Management Group. As the one of our elite team of the Application Developers, you will get a chance to enrich the Practice and provide innovative solutions to our broad customer base, helping them solve facilities and asset management challenges. We are known for our ability to implement, train, sustain and grow IBM TRIRIGA and Maximo Developers successfully. We are proud that all our customers are referenceable. We are growing and need bright, energetic, and engaged members for this exciting Team.

If you are flexible, self-motivated, well-organized, detail oriented, and have experience in a fast-paced environment this is the perfect place for you. You will have the ability to build relationships and work effectively across multiple levels of the organization. Your excellent customer service, communication and analysis skills will be crucial in providing our clients with world class service.

 In this role, you will:

• Provide customer consulting support and assist with troubleshooting of deployed IBM TRIRIGA functionality, specializing in Space Management, Reservations, and Asset Management areas.
• Assist with the configuration of the BIM plugin for IBM TRIRIGA.
• Create project related documentation including, design documents, user guides and training programs
• Function as an Asset Management Inventory SME to ensure data is maintained for high quality reporting and opportunity identification.
• Relational Databases, particularly in the areas of schema structures, reporting, and data integration capabilities
• Ability to develop new application front end interfaces
• Apply Agile development processes to manage work and coordinate delivery of solutions to the customer
• Manage reactive customer requests for unique reports and enhancements.

To be successful in this role, you will possess:

• Bachelor's degree or equivalent technology with 5-7 years experience in the service's field and related to the job description listed above:
• Must have the ability to obtain and maintain a Secret Level Security Clearance. (U.S Citizenship is required)
• A talent for Problem-Solving and a willingness to master issue resolution techniques
• Must be able to work with all skill levels in resolving user concerns.
• Strong interpersonal skills - Specifically with respect to team communication.
• Desire to grow and learn
• Familiarity with a variety of the field's concepts, practices, and procedures.

Additional desired experience and skills:

• A flexible, self-motivated attitude with a well-organized, detail-oriented work ethic and have experience in a fast-paced environment.
• Consistently updating task tracking system and knowledge base
• Staying current with trends relating to technology and subject matter applicable to the job
• Valuing and protecting company, colleague, and customer data

In compliance with state and local laws regarding pay transparency, the salary range for this role is $91,701.62 to $152,836.04; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.