Sr. System Administrator, CS Operations - CDK
Austin, TX
About the Job
Responsibilities:
- Platform Customization and Development: Lead the ongoing development and customization of the Totango/Catalyst platform, including the creation of custom dashboards, automation rules, health scores, and workflows that align with business needs.
- User Management: Manage user setup, roles, permissions, and access levels within Totango/Catalyst, ensuring that the platform is secure and that users have the appropriate access to perform their jobs effectively.
- Data Management: Understand the data architecture within Totango/Catalyst, including data modeling, import/export processes, and data quality management. Ensure that data is accurately captured, maintained, and leveraged across the platform.
- Automation and Process Optimization: Design and implement automated processes to streamline workflows, improve efficiency, and ensure consistency in customer success operations. This includes creating and managing related triggers, process builder workflows, and other automation tools within the platform.
- Health Score Configuration: Develop and maintain health score metrics within Totango/Catalyst to effectively monitor and manage customer health. This includes setting up rules, alerts, and dashboards to proactively address customer issues.
- Account Hierarchy and Management: Understand and manage the account hierarchy within Totango/Catalyst, ensuring that the platform reflects the organization's structure and supports a wide range of products and services offered by CDK.
- Reporting and Dashboards: Build and maintain custom reports and dashboards that provide actionable insights to the Customer Success team and other stakeholders. Ensure that reporting is accurate, timely, and meets the needs of the business.
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System Integrations: Provide insights on system integrations between Totango/Catalyst and othe
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans. We offer Medical, dental, and vision benefits in addition to:
- Paid Time Off (PTO)
- 401K Matching Program
- Tuition Reimbursement
At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.
