Sr. Systems Engineer - General Informatics

The Sr. Systems Engineer is responsible for serving as the SME across a wide range of Azure, Microsoft/Office 365, Virtualization and Security technologies, The successful applicant will have good business acumen, ensuring that prescribed solutions are appropriate for the situation and seamlessly accommodate existing and proposed business processes and requirements.

The applicant will lead the design of solutions leveraging technologies from Microsoft and other vendors and will have detailed experience and understanding associated with business computing environments including, Client/Server Environments, Azure & Active Directory, Email, Security and multi-factor authentication.

The successful applicant will be a self-starting, naturally curious and innovative thought-leader, leveraging original thought to initiate and improve business processes and their applications.

The applicant will act as a mentor and example for General Informatics employees and customers, typifying the characteristics and traits that demonstrate a commitment to deploy industry-leading technologies that solve business problems efficiently, effectively and within budgetary constraints.

Consistently demonstrates “Can Do, Will Do” attitude.

In this role, you will be a key member of solution designs and project delivery teams while providing top tier support for complex issues across the organization as needed. Documentation and knowledge management as a part of service delivery and continuous improvement are daily aspects of this role and are critical to the success of this position.

Position Requirements

• Must provide technical leadership, mentor other qualified engineers, and maintain the core values of General Informatics
• Demonstrated proficiency with common scripting and automation methods. Experience automating tasks within infrastructure to ensure the best customer experience is required.
• Your work will include remotely supporting escalated issues involving servers, networks and user applications via phone, email and remote access tools.
• You will communicate with clients and teammates as needed to resolve support issues and coordinate with Project Managers and Service Managers as needed for escalation and emergencies.
• You will participate in meetings and assist in maintaining company records and customer network documentation.
• You will have opportunities to mentor Level 1 and Level 2 / Help Desk technicians as they learn new technologies, competencies and troubleshooting steps.
• You will participate in the on-call rotation with other members of the service team.
• This role requires a customer service mindset and professionalism throughout all?interactions.
• Expert-level understanding of Active Directory, Azure Active Directory and Office 365 Architecture, Implementation and Support
• Experience in virtualization and cloud management.
• Must manage IT security strategy and the IT security function to ensure a useable, but secure infrastructure platform for our customers
• A broad understanding of networking and security related technologies is required.
• Achieve near 100% uptime for the customer facing services.

Qualifications and Education Requirements

• Bachelor’s degree in an applicable field or relevant work experience.
• Analytical - Collects and researches data.
• Problem Solving - Identifies and resolves problems in a timely manner.
• Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Supports everyone's efforts to succeed.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Business Acumen - Understands business implications of decisions.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Organizes or schedules other people and their tasks.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Completes work in timely manner, Works quickly.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness.
• Ability to multi-task in a dynamic environment with changing priorities
• Must be a team player that is willing to provide support to a variety of tasks and to support unplanned high priority customer activities.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate.
• Customer environments may require specific Health, Safety and Environmental requirements or use of specific Personal Protection Equipment. Individual is expected to understand and comply with all such industry standard requirements as they are presented.

Travel

Occasional overnight travel, less than once per month.

The total compensation package for this position also includes medical benefits, 401(k) eligibility, Paid Time Off, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.