Sr. Systems Engineer I - PEPCO

Who We Are:

We're powering a cleaner, brighter future.

Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

Are you in?

Primary Purpose:

PRIMARY PURPOSE OF POSITION

 

The IT Sr Systems Engineer I position serves as a senior technical role within the IT department. It requires demonstrated experience of information technology, problem-solving skills, and the ability to work effectively both independently, as a mentor and as part of a team. Candidate will possess the self-motivation, experience, and skills to serve by providing technical insights driving the design, implementation, and optimization of complex systems under the guidance of a Principal Engineer or Manager. Collaborates with IT architecture to define strategy and work with various teams to implement high quality systems to meet business requirements. Delivers and supports IT infrastructure, product and platform solutions. Designs and delivers complex IT system initiatives, to include cloud, non-cloud and hybrid-cloud systems. Influences other IT teams, leadership, enterprise business partners, vendors and project/design teams, in all aspects of the secure & reliable hosting of applications throughout Exelon's large & complex enterprise and real time operational environments.

 

Provide hands on support for delivery and maintenance of IT solutions. Provide IT teams and business personnel with technology solutions by weighing advantages of technology standards, market availability of products, and risks and benefits of technology to meet business/IT needs. Maintain significant customer engagement, work planning, project management services provided to IT customers.

Primary Duties:

PRIMARY DUTIES AND ACCOUNTABILITIES

• Leads discussions with business partners and vendors to gather information. Consults with leadership, architecture, project teams and end users to identify system requirements and perform feasibility analysis on potential changes related to existing and future security and technical architectures. Writes and disseminates system specifications, logical & physical architecture diagrams, and implementation plans. Delivers practical, efficient, and cost-effective solutions that satisfy business needs, including hands-on configuration, troubleshooting and optimization and supporting metrics for the same.
• Work closely with others to develop future plans, resource requirements, migration strategies, and project schedules. Creates and delivers presentations to Engineering and Architecture Review Boards. Possesses deep understanding of current technologies and service offerings within the industry. Provides oversight for less experienced engineers.
• Design, support and maintain custom system integration with other platforms, specific to the needs of the customers. Maintain relevancy and knowledge in current and evolving emerging IT systems technologies.
• Ensure all risks and issues are identified and are captured following set process and are actioned appropriately. Responsible to provide supporting data to leadership and peers.
• Maintains knowledge of and compliance with preferred technologies, methodologies, standards and policies. Maintain technical knowledge and business acumen within own discipline or function. Strong debugging and problem-solving skills; participates in peer code reviews.
• Manage RedHat 6, 7, 8, 9 servers from both a hardware and operating system standpoint.
• Manage support of VMware vSphere hypervisor to allow hosting of servers in a virtualized highly available environment.
• Configure and maintain server processes, configurations, and backups.
• Maintain and monitor Linux and VMware platform health and performance.
• Maintain server inventory information to ensure accuracy of configuration management DB.
• Support the production release management system for documenting, planning, and implementing IT changes.
• Plan, coordinate, communicate and implement security patching activities for Linux server platforms.
• Refine and automate regular processes, track issues, and document changes.
• Assist in racking and stacking of servers in Exelon’s datacenters.
• Provide 24x7 support and participate in on call rotation for critical production systems.
• Perform scheduled maintenance and support release deployment activities after hours.
• Provide technical expertise and/or solution delivery support for maintaining performance and reliability of server solutions.
• Maintain and enhance engagement with business and IT partners to sustain service levels and high availability of server compute services. Visible and accessible to clients providing guidance for how to successfully request new devices as needed.
• Build and maintains knowledge of new technologies or technology opportunities for on-prem and Cloud based services.
• Assists in coordinating and implementing planned infrastructure changes for business and/or IT clients.
• Ensures proper implementation of technology both within the production and the development environments.
• Looks for ways to automate processes to allow more efficient use of resources.
• Finds ways over, around and through barriers to success. Self-starter. A results-oriented doer.
• Promotes and encourages Diversity, Equity & Inclusion

Job Scope:

JOB SCOPE

 

Designing, delivering, documenting, and supporting infrastructure systems. Maintains deep knowledge of technology and its application across our business areas or for our customers. Leads in technological innovation to d rive new business opportunities and solve complex business problems. Requires advanced skill set and proficiency in discipline. Conducts work assignments of higher complexity, under occasional supervision with latitude for independent judgment. Creates and contributes to a development-centric work environment where employees are challenged, coached and engaged.

Minimum Qualifications:

MINIMUM QUALIFICATIONS

• Bachelor's Degree in Computer Science, Information Systems, Computer Networking 4 - 7 years' experience in IT infrastructure design, application design, cloud computing, disaster/recovery, or 7+ years of relevant experience in lieu of degree.
• Experience with system administration.
• Demonstrated ability to design and document processes & procedures.
• Experience transitioning work to operational teams.
• Maintained experience with at least one operational domain such as storage, compute, database, collaboration, application support, [cloud hosting and related technologies]. 
• Demonstrated competence with business acumen within own discipline or function.
• Demonstrated ability to solve complex problems.
• Demonstrated ability to effectively communicate highly technical information in non-technical terminology (written and verbal).
• Demonstrated ability to build and maintain relationships with strong teamwork skills.
• Demonstrates ability to influence up down and across.
• Drives innovation by leveraging alternative perspectives and emerging technologies to deliver creative solutions.
• Demonstrated ability to deliver work aligning to project management principles & framework.
• Demonstrated ability to provide financial impact analysis.
• Troubleshooting & Monitoring:
  • Solid understanding of the capabilities of standard monitoring tools. Can make informed decisions on monitoring settings such as sample size, level of criticality, and some self-healing opportunities. 
• Cloud Technologies:
  • Build and maintain knowledge of new technologies or technology opportunities and assists in development of analysis of their use for business and/or IT clients 
• Security Basics:
  • Ability to evaluate a solution against current security requirements and future industry trends.
• Scripting & Automation:
  • Able to use PowerShell, Ansible, or another appropriate scripting tool to automate common tasks/create reports and troubleshoot issues with existing scripts.

Preferred Qualifications:

PREFERRED QUALIFICATIONS

• Ability to lift up to 25lbs to rack servers with assistance and use of server lifts as needed.
• Ability to travel domestically.
• 24/7 on-call rotational duties
• Experience administrating servers on-prem (physical and virtual) and in Microsoft Azure and Oracle Cloud Infrastructure.
• Experience with Oracle Enterprise Linux, Solaris, Exadata hardware helpful
• Experience with scripting language such as Python, Shell
• Zerto experience.
• Certifications such as Azure Administrator, Oracle Cloud Administrator, VMware, and Red Hat Enterprise Linux Server preferred.
• Demonstrated ability with knowledge in current versions of VMware hypervisor technology.
• Working level knowledge: Backups, RAID, SAN, and NAS storage
• Makes well-thought-out decisions on complex or ambiguous issues.
• Understanding of change management principles associated with sustaining high availability of systems and preventing change related incidents due to human performance factors.
• Takes good directions from Team Leads & Manager in performing required work.
• Independence level: works under supervision Team Leads and/or Manager.

Benefits:

• Annual salary will vary based on a candidate's skills, qualifications, experience, and other factors:USD $107,200.00/Yr. - USD $160,800.00/Yr.
• Annual Bonus for eligible positions: 15%
• 401(k) match and annual company contribution
• Medical, Dental and Vision Insurance
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave (based on position)
• Long Term Incentive Plan for eligible positions
• Wellbeing programs such as tuition reimbursement, adoption assistance and fitness reimbursement
• Referral bonus program
• And much more