Sr. Technical Program Manager, Alexa Global Quality - Amazon

Description Are you passionate about AI and Customer Experience, and looking for an exciting challenge, while focusing on unique customer experiences? The Sr Technical Program Manager will be responsible for technical program strategy and execution within the Alexa International - Global Quality (AGQ) team. At Alexa, we are focused on building the world's best personal assistant, leveraging the latest advancements in Generative AI technologies. The role sits at a critical interaction between our product, tech, design and marketing teams. This role will be obsessed over inventing best-in-class AI customer experiences and subscriptions. Over the last few years, we've often talked about how we're living in a golden age of artificial intelligence (AI). Ideas that seemed like science fiction not so long ago are now a reality-and there's no better example of that than Alexa. What started as a sketch on a whiteboard has evolved into an entirely new computing paradigm-one that has fundamentally changed how people across the world interact with technology in their homes. Having passed half a billion devices sold, and with tens of millions of interactions every hour, Alexa has become part of the family in millions of households. Alexa is always getting smarter, with new skills through updates delivered automatically. Alexa's goal is to make your life easier and more fun. Key job responsibilities Key job responsibilities - Work across a team of quality engineers, devs and TPMs/PMs to help drive product launches including working with feature/delivery teams across a large organization, GTM, and executives - Manage prioritization and trade-offs among customer experience, performance and operational support load - Proactively identify and resolve strategic issues that may impair the team's ability to meet strategic, financial, and technical goals A successful candidate will be detail oriented, analytical, and able to collaborate effectively with cross-functional peers. They will be adept at leveraging new and existing technologies to uniquely solve customer problems. About the team Our team focuses on expanding Alexa's capabilities on a global scale. We take on the unique challenge of understanding the nuances of how Alexa enabled devices can serve customers' needs in different cultures and locations. If you are interested in shaping the future of Alexa for customers around the world, come and join our team. Basic Qualifications - 5+ years of technical product or program management experience - 7+ years of working directly with engineering teams experience - 3+ years of software development experience - 5+ years of technical program management working directly with software engineering teams experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred Qualifications - 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.