Staff Site Reliability Engineer (SRE) - H-E-B

H-E-B Digital is seeking new team members (Partners)! Since our inception, we’ve been investing heavily in our customers’ digital experience, reinventing how they find inspiration from food, how they make food decisions, and how they ultimately get food into their homes. This is an exciting time to join H-E-B Digital, and we’re hiring across the stack: front-end web and mobile, full-stack, and backend engineering. We’re using the best available technologies to deliver modern, engaging, reliable, and scalable experiences to meet the needs of our growing audience. Our digital solutions are growing in popularity and adoption—like Curbside and Home Delivery—so you’ll get the opportunity to define the user experience for millions of customers and hundreds of thousands of Partners. If you’re someone who enjoys taking on new challenges, working in a rapidly changing environment, learning new skills, and applying it all to solve large and impactful business problems, we want you as part of our team.

Our Partners thrive The H-E-B Way. In the Staff Site Reliability Engineer job, that means you have a...

HEART FOR PEOPLE... you can organize multiple engineers, negotiate solutions, and provide upward communication
HEAD FOR BUSINESS... you consistently demonstrate and uphold the standards of codding, infrastructure, and process
PASSION FOR RESULTS... you’re capable of high-velocity contributions in multiple technical domains

As a Site Reliability Engineer, you’ll use your engineering skills to maximize reliability, availability, and efficiency of our systems, and improve workflow, automation, and scalability.

We are looking for:

• 7+ years of related experience
• Extensive experience applying software engineering principles in the context of infrastructure, reliability, and scalability
• Expertise in one or more programming languages suited for SRE work (e.g., Python, Go, Java, Rust) with the ability to mentor others

What is the work?

Design & Development:

• Design and lead the implementation of fault-tolerant architectures. Employ redundancy, self-healing mechanisms, and graceful degradation techniques to maintain service continuity despite unexpected failures.
• Influence code architecture, development practices, and deployment approaches to enhance service reliability throughout the organization.
• Act as a key technical leader in establishing reliability standards and procedures across projects.
• Partner with senior architects to inform the design of large-scale, highly available distributed systems.
• Coach and guide teams to independently enhance resilience capabilities.
• Collaborates with development teams to design service architectures, software platforms and frameworks, perform capacity planning, and conduct launch reviews.

What is your background?

• M.S. or B.S. in Computer Science or related field (or equivalent experience in large-scale distributed systems).
• Extensive experience applying software engineering principles in the context of infrastructure, reliability, and scalability.
• Expertise in one or more programming languages suited for SRE work (e.g., Python, Go, Java, Rust) with the ability to mentor others.

Do you have what it takes to be a fit as an H-E-B SRE?

• Industry-recognized expertise in building solutions to reliability challenges that include systems and network engineering principles: Possess a track record of architecting and optimizing highly-resilient, massively
• scalable distributed systems and infrastructure.
• Strategic, visionary, and collaborative leader: Drive cross-organizational initiatives, influencing technology direction and setting reliability standards across teams.
• Exceptional analytical and problem-solving skills, focused on systemic improvement: Identify systemic patterns, champion process innovation, and shape data-driven reliability roadmaps.
• Proven effectiveness in high-stakes, high-growth environments: Excel at independently navigating ambiguity, balancing rapid execution with well-reasoned risk assessment.
• Ability to translate complex technical concepts for diverse audiences: Effectively communicate across multiple levels of the organization, from engineers to senior leadership, to explain SRE concepts and advocate for strategic investments.
• Dedication to fostering a culture of innovation and continuous learning: Mentor SRE leaders, promote technical excellence, and disseminate cutting-edge industry practices to continuously raise the bar for reliability at H-E-B.

Can you…

• Function in a fast-paced, retail, office environment
• Travel by car or plane with overnight stays
• Work extended hours; sit for extended periods; work rotating and on-call schedules

What are the Perks?

• A robust Benefits plan with coverage starting Day One
• Dental, vision, life, and other insurance plans; flexible spending accounts; short term / long term disability coverage - Partner Care Team, for any time you have healthcare or coverage questions
• Telehealth offers 24/7 access to board-certified doctors by phone
• Partner Guidance allows free counselor visits
• Funeral leave, jury duty, and military pay (subject to applicable law)
• Maternal / paternal leave for new parents, including adoptions
• 10% off H-E-B brand products in-store and online
• Eligibility to participate in 401(k)
• Opportunity to become a “Partner-Owner” after 12 months

Who We Are

H-E-B is one of the largest, independently owned food retailers in the nation, operating over 400 stores throughout Texas and Mexico, with annual sales generating over $25 billion
We hire talented people (109,000+ Partners), and give them autonomy to be creative in how they impact the business
We’re a Partner-driven company with a Bold Promise – Because People Matter
We embrace Diversity and Inclusion as core values, and support them with thriving company-wide programs
We’re a truly original Texas-based company that created the Spirit of Giving to help Texas communities every day
Once eligible, our Partners become Owners in the company. “Partner-owned” means our most important resources— People—drive the innovation, growth, and success that make H-E-B The Greatest Retailing Company

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