Staff Software Engineer, Platform X, Autonomous AI Agent - ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

ServiceNow has been at the forefront of the AI revolution and continues to innovate thanks to its investment in fundamental research and infrastructure. Help us bring that innovation to our customers by collaborating with ServiceNow Research and platform engineering teams to introduce Agentic AI to the ecosystem. ServiceNow’s unique position at the heart of the world’s enterprise workflows provides an opportunity for engineers like you to build amazing features that put AI to work in ever more incredible ways.

As part of the PlatformX team, your job is to create innovative solutions for features that use AI agent frameworks, our LLMs, and the ServiceNow platform. You’ll face challenging work with a dynamic team of developers and introduce game-changing features that move ServiceNow into the next generation of enterprise grade solutions. 

PlatofrmX is a special team of motivated engineers and researchers that want to explore new technologies and find tangible solutions for challenging problems.  We're looking for self-driven and experienced developers that love to work in uncharted territories and collaborate with teams across a large engineering organization to get their ideas into production.

What you get to do in this role:

• Build, run, and test AI agents

• Use benchmarking tools to evaluate performance

• Work with LLM teams to improve model performance

• Build applications on the platform to leverage AI capabilities

• Collaborate with researchers and engineering teams

To be successful in this role you have:

• 8+ years of software engineering experience
• Familiarity with A.I. and LLMs  - Experience in one or more of Search, Natural Language Processing, Knowledge Graphs, Conversational Agents, Personalization, and Causal Inference, Reinforcement Learning, etc.

• Proficiency in Python, Java, and/or JavaScript

• Knowledge of containerization and Kubernetes

Preferred experience but not required:

• Knowledge of Golang, Rust, and/or C/C++ 

• Familiarity with ServiceNow platform development 

FD21

For positions in California (outside of the Bay Area), we offer a base pay of $142,700 - $249,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas 

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance. 

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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