Start-Up Customer Experience Agent - Del-Air Heating & Air Con

Primary Responsibilities:The start-up customer service representative communicates with clients while maintaining a professional demeanor.

Specific Duties & Tasks:

• Assist the Customer Service department with basic to mid-level issues. Any high-level issues are escalated to the Customer Service Manager.
• Communicates with customers via phone, email to create service orders.
• Handles complaints regarding billing or service rendered.
• Gathers all information for the service file location, edits, updates.
• Creates new orders, if necessary.
• Assists field supervisors in communication with customers to set up service calls.
• Create service information advertising folders for the field staff.
• Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace.
• Responsible for special projects as requested by management and other duties/ responsibilities as assigned to meet the ongoing needs of the organization.
• Ensure compliance with all Del-Air policies and procedures.

Qualifications:

• High school diploma or equivalent required. Any combination of education, training and experience that demonstrates the ability to perform the duties of the position may be considered.
• A minimum of two years’ experience in call center.
• Comfortable working in fast-paced environments
• Outlook knowledgeable
• Familiarity with Service Titan (preferred but not required)
• HVAC knowledgeable (preferred)
• Computer literate with expert knowledge in MS Office Suite (Word, Excel, PowerPoint).
• Ability to maintain professionalism on the phone, and via email
• Demonstrate strong verbal and written communication skills.
• Ability to speak Spanish, preferred but not required.
• Eligible to legally work in the United States.
• At least 18 years of age.
• Successfully complete a background check and drug screen.
• Ability to thrive in a team environment.