Store Manager - Ace Hardware

GENERAL SUMMARY

The Store Manager is responsible for the daily operations of the store and ensuring superior and consistent customer service – Amaze Every Customer Every Time - to continue the growth and success of the Lori’s Ace brand. They must manage all staff, help drive sales and profitability, and build relationships with customers. They will also ensure compliance with effective inventory management and merchandising practices and all store policies and procedures. This person will work between 45-55 hours/week.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Sales and Customer Service

• Work to achieve monthly and annual sales goals in B2C and B2B
• Work to achieve profitability goals on a monthly and annual basis
• Provide positive representation of store.
• Promote Customer Service as The #1 Priority. This must be accomplished on a daily basis through observing, monitoring and coaching associate’s performance and interactions on the sales floor.
• Regularly promote and teach “Amaze Every Customer Every Time” while leading by example and coaching.
• Drive customer satisfaction by ensuring that all customers are acknowledged, customer needs are met, and concerns are resolved quickly.
• Provide a friendly, outgoing demeanor; work well with customers as well as associates.
• Handle customer complaints. Work to resolve problems with the customer and have store’s best interest taken into consideration.
• Ensure Ace Rewards signup percentages meet company goals

Operations

Ensure a positive, professional and safe work environment for all associates. Supervise the “general operations” of the entire store.

• Actively manage the sales floor by coordinating and ensuring coverage of the store at all times
• Ensure compliance with all practices, policies and procedures necessary to manage inventory shrink. Monitor shrink numbers and take corrective actions.
• Ensure receiving, checking in, stocking of merchandise for the store is being done efficiently and accurately.
• Ensure the daily maintenance, orderliness and cleanliness of the sales floor, stock room, outdoor merchandise areas, bathrooms, warehouses and break room.
• Ensure outdoor and indoor plants are watered as needed.
• Ensure employees are operating equipment in a safe and efficient way.
• Ensure weekly price changes are completed.
• Ensure monthly cycle counts and negative on hand reports are being completed.
• Ensure products are organized, faced, priced correctly and empty spots on shelves and hooks are filled with overstock.
• Ensure special orders and deliveries are being completed properly.
• Ensure monthly promotional signage is current and old signage is removed.
• Ensure work schedules are sufficient to cover the store properly
• Be a keyholder and open/close the store when needed.
• Oversee all cashiering functions including training, maintenance, audits and reports.
• Deter theft by executing established procedures across the store.
• Perform all other duties as assigned.

Hiring and Training of Associates

• Train and develop staff at onboarding and throughout their tenure
• Review applications, schedule and conduct interviews, and recommend new hires.
• Encourage and track ongoing training and development on the team
• Discipline team members and create Performance Improvement Plans when necessary
• Terminate employees when necessary

Leadership

• Lead by example: Hustle in the store, make the difficult sale, do what it takes to get the job done, motivate and educate the team
• Become an integral part of the community in which you live and work through civic organizations and being community minded.
• Collaborate with Owners on ways to better merchandise product, control expenses and increase sales.
• Participate in monthly store meetings and lead team huddles.

SKILLS AND KNOWLEDGE REQUIREMENTS

• High school diploma. Bachelor’s degree preferred.
• Minimum 5 years of experience managing people, including hiring, training, floor management, preferably in a retail environment with high volume of inventory
• Ability and willingness to learn about a vast array of products, including grills, hardware, paint, outdoor power, lawn and garden, electrical, plumbing and more. Prior knowledge of home improvement and construction problem solving preferred.
• Complete understanding of store layout and location of products, as developed through training.
• Comprehensive understanding of inventory management
• Excellent verbal and written communication skills
• Ability to influence and motivate others
• Ability to delegate and be self-directed
• Strong time management and organizational skills
• Experience with retail POS and inventory systems, or competency and experience with technical software applications
• Possess valid in-state driver license with an acceptable driving record in accordance with company’s insurance carrier’s standards

PHYSICAL REQUIREMENTS

The minimum physical requirements for this position include:

• Ability to stand and walk for an extended period of time.
• Ability to move quickly from front to back of store
• Move and handle merchandise and fixtures up to 50 pounds
• Lift and bend

NO PHONE INQUIRIES PLEASE.

We are your local hardware store, a vital part of your community, and a well-loved and trusted brand. While others have become large and impersonal, at Ace we've remained small and very personal. That's why we say a visit to Ace is like a visit to your neighbor. The Ace community of retailers has grown to 5,600 stores and is the largest retailer-owned cooperative in the world.
Lori's Ace Home & Hardware opened in March 2023 in Fayetteville, NC. Locally owned and operated, Lori's Ace provides a superior customer experience and offers a vast selection of home and hardware products from premium national brands, including Stihl, Benjamin Moore, Milwaukee, Big Green Egg, Traeger, Yeti, and many more. Special departments in Lori's Ace include home and gift, patio furniture, a garden center, and toys and games.

Benefits

Job Type