Store - Optometric Technician

Holyoke, MA, US, 1040

Requisition ID: 860269 
Store #: 004016 Target Optical 
Position:Full-Time
Total Rewards: Benefits/Incentive Information

At Target Optical, we are on a mission to be the ally that WOW's! all families shopping at Target, by offering an easy and inspiring optical experience, no matter when, where or how they shop - and having a blast while doing it!

We offer flexible work schedules and competitive compensation packages including medical & dental benefits, employee discounts on eyewear, tuition reimbursement and paid time off. At Target Optical, we pride ourselves on building a culture where we focus and invest in people. We are a fast-growing brand and are looking for people who are passionate, enthusiastic and growth oriented. And because we are part of eyewear industry leader, Luxottica, there is plenty of opportunities to grow your career within Target Optical and beyond.

GENERAL FUNCTION

The Optometric Technician at Target Optical creates exceptional value in the lives of patients by delivering exceptional patient service and ensuring all patients receive the highest quality of care. Enthusiastically satisfies patients all the time through exceptional service.

MAJOR DUTIES AND RESPONSIBILITIES

• Greets guests without delay when they enter the Shows urgency in providing service to guests and satisfying their needs.
• Determines the reason for the guest's visit; in store explains how to shop at Target Optical; in Doctor’s office explains all required paperwork, tests, products and services as well as the appropriate time frame.
• Is attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Opticians, Doctor or Retail Management when necessary.
• Shows patience and courtesy to indecisive or difficult guests and patients.
• Performs work accurately and thoroughly despite time pressure and guest volume. Identifies situations involving unsatisfied guests and acts quickly for resolution.
• Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
• Handles and files all patient records in an organized and efficient manner.
• Places contact lens orders, processes shipments and properly submits invoices for payment.
• Accurately operates the POS system, when required, collecting proper payment following
• Takes pride in the appearance of the store and shows initiative in keeping the displays clean, attractive and organized.
• Informs management of potential safety opportunities.
• Demonstrates safe work practices.
• Complies with all safety/regulatory requirements ensuring supplies/chemicals are stored and used appropriately.
• Performs all pre-examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have.
• Utilizes clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses.
• Maintains and disinfects contact lens inventory; provides clinical support to the Optometrist as needed.

BASIC QUALIFICATIONS

• Minimum of one-year strong guest service skills (internal/external)
• High School Graduate /GED or equivalent experience
• Strong communicator and listener to guests and associates.
• Strong basic math skills (addition, subtraction, multiplication, division)
• Strong interpersonal skills (friendly, caring, patient)
• Sales skills
• Knowledge of store merchandise
• Familiarity with cash register, computers and calculators

 PREFERRED QUALIFICATIONS

• Previous experience in guest service, retail or optical

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. 
 
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 ( (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com. 
  
We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.