Strategic Account Executive - Provider Market (West) Remote at UnitedHealth Group
Arlington Heights, IL 60006
About the Job
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives
The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best
Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities
Come make an impact on the communities we serve as you help us advance health equity on a global scale
Join us to start Caring
Connecting
Growing together. Optum, part of UnitedHealth Group (NYSE: UNH), is a leading information, technology-enabled health services, and software business dedicated to helping make the health system work better for everyone
We work with governments, employers, partners, and providers to care for over 146 million people and share a vision of a value-based system of care that provides compassionate and equitable care
With more than 190,000 people worldwide, Optum delivers intelligent, integrated solutions that help to modernize the health system and improve overall population health.At OptumInsight (OI), we champion continuous innovation to provide software, network, and data analytics, technology-enabled services, advisory, and revenue cycle management offerings to help make health care work better for everyone. UnitedHealthcare offers a full range of health benefits, enabling affordable coverage, simplifying the health care experience and delivering access to high quality care
Our mission calls us, our values guide us, and our diverse culture connects us as we seek to improve care for the consumers we are privileged to serve and their communities.Position Summary: The Provider Market Strategic Account Executive is the executive point of contact for a key strategic Provider client The strategic account executive is charged with developing and executing on strategic plans to achieve above-market growth and profitability in delivering Provider solutions to our customers
The strategic account executive is accountable for the profitable growth and deployment of the overall Provider portfolio within the client relationship working directly with customers and internal and external partners to deliver on customer commitments
Where appropriate, the strategic account executive will work with team members across Optum Insight, Optum Health, and Optum RX to align on customer plans and priorities
The strategic account executive is accountable for driving growth and profitability within the account as it contributes to the regional and market P&Ls
You will engage the matrixed teams in support of account objectives for revenue, earnings, growth and client satisfaction
This includes engaging with the sales teams, operations, product, and technology teams, as well as other groups at the Optum level required to deliver upon our aggressive growth and innovation objectives
Attainment of these business objectives will be achieved through leadership competencies and practices including operational excellence, being the voice of the market, the ability to scale the business, lead in a matrix environment and drive growth by collaborating across other divisions within UnitedHealth Group
The successful candidate must be passionate about client excellence and delivery and discovering new business opportunities
This leader must be exceptional at working in a fast-paced environment and display stellar executive presence with C-Suite executives.This role requires an individual who understands how to get things done at Optum through influence by leveraging extensive interpersonal and collaboration skills
The strategic account manager will have solid critical thinking skills, demonstrated success in driving complex growth and account plan strategies, outstanding cross-group organizational skills and agility, and highly effective communication skills (verbal and written). You’ll enjoy the flexibility to work remotely
• from anywhere within the U.S
as you take on some tough challenges. Primary Responsibilities: Build, nurture and grow intimate, consultative relationships with a key Provider client to understand the client’s strategy and business needs
Constantly assesses the value that Optum solutions are delivering. Lead team members across the matrix to develop approaches that increase the value we provide and increase the impact Optum has on the client’s businessIn partnership with Marketing, drive and deliver a value story consistent with the client strategy
Present value of Optum solutions to various levels within the client, including executives, decision makers and key influencers
This may include on-site or virtual meetingsEnsure service and delivery commitments to client are met
Coordinating and influencing service delivery and effective operational interface between clients and Optum teams related to Provider solutions
Work with Optum teams to drive resolution to performance opportunities and issuesNegotiate renewals, contractual agreements, statements of work, and performance guarantees - Serve as liaison with contracting / legal / finance Ensure the realization of expected client savings and Optum revenue growth goals through performance management, contract renewals, and identification / advancement of upsell opportunities in partnership with sales.Develop and present reporting of savings achievements, opportunities, and service level agreementsCollaborate with Growth/Sales teams on entry of timely updates to CRM System (SF.com), including but not limited to client planning, opportunity management, contact management, current solution footprint, etcOperate with a sense of urgency to focus the organization on maximizing the client experience
Acts quickly to seize opportunities for innovation and new ways to benefit clientsWork effectively in a matrix environment and build relationships internally as well as externally
Drive action and results while maintaining a healthy and productive work environmentDriving outcomes with internal matrix business stakeholders across Optum to ensure customer centricity, high NPS scores and renewal rates, delivery against customer needs and expectations, profitable growth, and representation for the voice of the customer in our current and future products and technologiesInfluencing external customers at the VP & C-Suite level as a trusted executive partnerDelivering exceptional customer Net Promotor Score (NPS) resultsFoster a success-oriented, accountable environment within the companyEffectively represent Our United Culture and demonstrates UHG values internally and externallyYou’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 10+ years of progressive experience and leadership roles in the Health Care or Financial industries with a proven record of leading growth programs and delivering measurable results5+ years in managed services, client management or advisory servicesExperience in driving deep, productive relationships with C-Suite and senior client executives and Board of Directors (external)History of leading, influencing and managing indirect, matrixed teams with successful people and team leadership experience - motivating, mentoring, and developing talentProven ability to analyze complex market opportunities and develop creative solutions to a wide variety of unique market problemsDemonstrated success building and evolving relationships with C-suite and matrixed stakeholders (internal)Proven track record of success driving client success across highly complex and matrixed organizationsDemonstrated track record of active collaboration, engagement, oversight and strategy development of key growth opportunitiesProven solid strategic planning, analytics, and problem-solving skillsProven excellent oral and written communication skills and ability to build credibility and gain the respect and confidence of clients and internal partnersWilling and able to travel 50% of the time on a sustained basisPreferred Qualifications:Experience supporting Optum Markets (Payers, Employers, Providers, Federal/State government, Emerging Markets)Experience working across UHG, Optum and/or UHC lines of businesses. Direct experience working with clinical leaders Experiences across Analytics, Care Continuum Delivery, ITO and Revenue Cycle services for ProvidersDirect experience working with product and technology teamsP&L experienceProficient skills and knowledge of servant leadership, resilience, resourcefulness, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparencyProven application of change management methodologiesLeadership Competencies:Strategic thinker, capable of providing clear, balanced advice/counsel on a broad range of complex management, product and go to market issuesThrives and quickly adapts to change, leading others through change in a dynamic, fast-paced industry and work environmentResults-oriented style with a high degree of analytical ability and proven critical thinking skillsDemonstrated ability to influence executive leadership on complex business topicsMaintain confidentiality and discretion (situational awareness, high emotional intelligence)Have a large capacity for work and able to juggle multiple issues/items while maintaining thoughtful consideration with each of those issues/items, delegate work to appropriate staff where necessaryEffectively builds solid relationships and partnerships within and outside of the companyAbility to communicate effectively at all levels of the organization
Have ability to foster a cooperative work environment and deal proactively and productively with conflictAbility to influence a senior leadership team, build consensus, and rally members to achieve resultsEngaged with the broader organization and able to gain insights through relationships with front-line and mid-level personnel*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, or Washington, D.C
Residents Only: The salary range for this role is $130,000 to $240,000 annually
Role is also eligible to receive bonuses based on sales performance
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc
UnitedHealth Group complies with all minimum wage laws as applicable
In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)
No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected
Job posting may come down early due to volume of applicants.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone
We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life
Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes
We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace
Candidates are required to pass a drug test before beginning employment. Brand: OptumInsightJob ID: 2255318Employment Type: Full-timeJob Area: Sales/Direct SellingFunction: GeneralIndustry: Direct Health/Medical Insurance Carrier
The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best
Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities
Come make an impact on the communities we serve as you help us advance health equity on a global scale
Join us to start Caring
Connecting
Growing together. Optum, part of UnitedHealth Group (NYSE: UNH), is a leading information, technology-enabled health services, and software business dedicated to helping make the health system work better for everyone
We work with governments, employers, partners, and providers to care for over 146 million people and share a vision of a value-based system of care that provides compassionate and equitable care
With more than 190,000 people worldwide, Optum delivers intelligent, integrated solutions that help to modernize the health system and improve overall population health.At OptumInsight (OI), we champion continuous innovation to provide software, network, and data analytics, technology-enabled services, advisory, and revenue cycle management offerings to help make health care work better for everyone. UnitedHealthcare offers a full range of health benefits, enabling affordable coverage, simplifying the health care experience and delivering access to high quality care
Our mission calls us, our values guide us, and our diverse culture connects us as we seek to improve care for the consumers we are privileged to serve and their communities.Position Summary: The Provider Market Strategic Account Executive is the executive point of contact for a key strategic Provider client The strategic account executive is charged with developing and executing on strategic plans to achieve above-market growth and profitability in delivering Provider solutions to our customers
The strategic account executive is accountable for the profitable growth and deployment of the overall Provider portfolio within the client relationship working directly with customers and internal and external partners to deliver on customer commitments
Where appropriate, the strategic account executive will work with team members across Optum Insight, Optum Health, and Optum RX to align on customer plans and priorities
The strategic account executive is accountable for driving growth and profitability within the account as it contributes to the regional and market P&Ls
You will engage the matrixed teams in support of account objectives for revenue, earnings, growth and client satisfaction
This includes engaging with the sales teams, operations, product, and technology teams, as well as other groups at the Optum level required to deliver upon our aggressive growth and innovation objectives
Attainment of these business objectives will be achieved through leadership competencies and practices including operational excellence, being the voice of the market, the ability to scale the business, lead in a matrix environment and drive growth by collaborating across other divisions within UnitedHealth Group
The successful candidate must be passionate about client excellence and delivery and discovering new business opportunities
This leader must be exceptional at working in a fast-paced environment and display stellar executive presence with C-Suite executives.This role requires an individual who understands how to get things done at Optum through influence by leveraging extensive interpersonal and collaboration skills
The strategic account manager will have solid critical thinking skills, demonstrated success in driving complex growth and account plan strategies, outstanding cross-group organizational skills and agility, and highly effective communication skills (verbal and written). You’ll enjoy the flexibility to work remotely
• from anywhere within the U.S
as you take on some tough challenges. Primary Responsibilities: Build, nurture and grow intimate, consultative relationships with a key Provider client to understand the client’s strategy and business needs
Constantly assesses the value that Optum solutions are delivering. Lead team members across the matrix to develop approaches that increase the value we provide and increase the impact Optum has on the client’s businessIn partnership with Marketing, drive and deliver a value story consistent with the client strategy
Present value of Optum solutions to various levels within the client, including executives, decision makers and key influencers
This may include on-site or virtual meetingsEnsure service and delivery commitments to client are met
Coordinating and influencing service delivery and effective operational interface between clients and Optum teams related to Provider solutions
Work with Optum teams to drive resolution to performance opportunities and issuesNegotiate renewals, contractual agreements, statements of work, and performance guarantees - Serve as liaison with contracting / legal / finance Ensure the realization of expected client savings and Optum revenue growth goals through performance management, contract renewals, and identification / advancement of upsell opportunities in partnership with sales.Develop and present reporting of savings achievements, opportunities, and service level agreementsCollaborate with Growth/Sales teams on entry of timely updates to CRM System (SF.com), including but not limited to client planning, opportunity management, contact management, current solution footprint, etcOperate with a sense of urgency to focus the organization on maximizing the client experience
Acts quickly to seize opportunities for innovation and new ways to benefit clientsWork effectively in a matrix environment and build relationships internally as well as externally
Drive action and results while maintaining a healthy and productive work environmentDriving outcomes with internal matrix business stakeholders across Optum to ensure customer centricity, high NPS scores and renewal rates, delivery against customer needs and expectations, profitable growth, and representation for the voice of the customer in our current and future products and technologiesInfluencing external customers at the VP & C-Suite level as a trusted executive partnerDelivering exceptional customer Net Promotor Score (NPS) resultsFoster a success-oriented, accountable environment within the companyEffectively represent Our United Culture and demonstrates UHG values internally and externallyYou’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 10+ years of progressive experience and leadership roles in the Health Care or Financial industries with a proven record of leading growth programs and delivering measurable results5+ years in managed services, client management or advisory servicesExperience in driving deep, productive relationships with C-Suite and senior client executives and Board of Directors (external)History of leading, influencing and managing indirect, matrixed teams with successful people and team leadership experience - motivating, mentoring, and developing talentProven ability to analyze complex market opportunities and develop creative solutions to a wide variety of unique market problemsDemonstrated success building and evolving relationships with C-suite and matrixed stakeholders (internal)Proven track record of success driving client success across highly complex and matrixed organizationsDemonstrated track record of active collaboration, engagement, oversight and strategy development of key growth opportunitiesProven solid strategic planning, analytics, and problem-solving skillsProven excellent oral and written communication skills and ability to build credibility and gain the respect and confidence of clients and internal partnersWilling and able to travel 50% of the time on a sustained basisPreferred Qualifications:Experience supporting Optum Markets (Payers, Employers, Providers, Federal/State government, Emerging Markets)Experience working across UHG, Optum and/or UHC lines of businesses. Direct experience working with clinical leaders Experiences across Analytics, Care Continuum Delivery, ITO and Revenue Cycle services for ProvidersDirect experience working with product and technology teamsP&L experienceProficient skills and knowledge of servant leadership, resilience, resourcefulness, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparencyProven application of change management methodologiesLeadership Competencies:Strategic thinker, capable of providing clear, balanced advice/counsel on a broad range of complex management, product and go to market issuesThrives and quickly adapts to change, leading others through change in a dynamic, fast-paced industry and work environmentResults-oriented style with a high degree of analytical ability and proven critical thinking skillsDemonstrated ability to influence executive leadership on complex business topicsMaintain confidentiality and discretion (situational awareness, high emotional intelligence)Have a large capacity for work and able to juggle multiple issues/items while maintaining thoughtful consideration with each of those issues/items, delegate work to appropriate staff where necessaryEffectively builds solid relationships and partnerships within and outside of the companyAbility to communicate effectively at all levels of the organization
Have ability to foster a cooperative work environment and deal proactively and productively with conflictAbility to influence a senior leadership team, build consensus, and rally members to achieve resultsEngaged with the broader organization and able to gain insights through relationships with front-line and mid-level personnel*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, or Washington, D.C
Residents Only: The salary range for this role is $130,000 to $240,000 annually
Role is also eligible to receive bonuses based on sales performance
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc
UnitedHealth Group complies with all minimum wage laws as applicable
In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)
No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected
Job posting may come down early due to volume of applicants.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone
We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life
Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes
We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace
Candidates are required to pass a drug test before beginning employment. Brand: OptumInsightJob ID: 2255318Employment Type: Full-timeJob Area: Sales/Direct SellingFunction: GeneralIndustry: Direct Health/Medical Insurance Carrier
