Strategic Account Manager - Nordson

Collaboration drives Nordson’s success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed. You will find Nordson employees sharing our success by giving back in the communities around the world where we live and work.

Nordson Adhesive Dispensing Systems (ADS) sets the global standard in hot melt machines and dispensing, coating, and laminating systems. Manufacturers rely on our equipment for packaging, product assembly and surface treatment applications. With a leading services and support network, we help our customers worldwide increase manufacturing efficiencies and produce the highest quality products.

Job Summary

Nonwoven Account Manager is responsible for assigned customer accounts and related sales activities.  These activities include sales initiatives & activities according to our NBS Next growth framework to increase profitable growth.   The successful candidate is an outgoing personality with strong people, organizational, & customer management skills.  As an Account Manager the focus is to understand the customer needs along with the Nordson value proposition to promote usage of Nordson system components & spare parts.  The individual should have high customer passion and dedication to growing the business level within the assigned accounts.  The key focus should be increasing profitable growth, drive market share, and develop data-driven strategies for our customers.  

Essential Job Duties and Responsibilities

• Participates in the sales planning process and supports regional sales plan based on the company priorities and strategy
• Supports key company sales goals, objectives, and monitors achieving key targets and metrics
• Coordinate and drive action plans for profitable growth within assigned accounts
• Full utilization of customer management system (C4C) to track key sales metrics and pipeline management within NBS Customer Success Element.
• Manage sales & service activities within assigned accounts including complaints, resolutions, or mediation processes
• Maintains granular understanding of assigned account requirements, trends, risks, opportunities, and satisfaction level
• Intensive partnership within assigned accounts and internal resources to identify customer needs and trends at an early stage to create business opportunities
• Work cross functionally with engineering & manufacturing to help with customer opportunities, resolve issues, planning, etc.
• Work closely with Director of Sales to develop sales strategies, tools, and tactics to drive sales & profitable growth.
• Adhere to all company policies, procedures, and business ethics codes

Education and Experience Requirements

• Bachelor's degree in Engineering or Business Administration, or Marketing preferred
• 5 + years experience in sales, project management, or key account management within industry
• Willingness to travel and work as needed to support assigned accounts

Skills and Abilities

• Excellent written and verbal communication skills
• Strong relationship building skills
• Strong selling skills required to identify and close opportunities
• Strong customer passion
• Excellent problem solving, analytical and business skills
• “Getting things done” attitude
• Proficiency in critical technologies (MS Office, SAP, CRM tools, etc.)

Working Conditions and Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Travel Required

Estimated 75% travel.

Territory will most likely be the Carolinas and Georgia.

Nordson Corporation provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, ancestry, disability, sexual orientation, gender identity, genetic information, citizenship status, marital status, pregnancy, veteran status or any other status protected by applicable federal, state, or local law.

All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check, consistent with applicable laws.

Nordson Corporation provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, ancestry, disability, sexual orientation, gender identity, genetic information, citizenship status, marital status, pregnancy, veteran status or any other status protected by applicable federal, state, or local law. All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check, consistent with applicable laws.Third party recruiters and agencies should not contact employees of Nordson or its subsidiaries directly. Any resumes sent to a hiring manager or submitted to Nordson employees are considered unsolicited and property of Nordson. Nordson will not pay a placement fee unless the agency or recruiter has a signed contract with Nordson’s Human Resources department in advance of submitting a candidate for consideration. Verbal and written approvals will not be considered a valid contract for service.