Strategic Account Manager, Food & Beverage Vertical - Square Capital
San Francisco, CA
About the Job
Company DescriptionSince we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square
After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.
So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff
Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place
Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time
As our sellers grow, so do our solutions
There is a massive opportunity in front of us
We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.Job DescriptionThe Strategic Account Management organization is looking for a tenured customer-facing professional to manage relationships with some of Square’s largest sellers and grow our Restaurant Strategic Accounts program
This program establishes, retains, and grows Square’s most valuable and engaged single-brand sellers. You will work with business owners and c-level executives to find creative ways for Square’s first and third party ecosystem to solve their complex business needs across verticals and channels
You will enable sellers to grow with Square while serving as an upmarket seller advocate to product teams. The ideal candidate is a consistent over-performer on all key performance metrics in their current role
They engage customers and influence internal stakeholders through excellent storytelling, organization, and persistence
They are comfortable leveraging technical frameworks for product solutions and are strongly tuned into commerce trends
They consistently identify “mutual win” opportunities, while navigating complex projects and negotiations
They are driven by serving customers, can work independently, and thrive in ambiguous environments. Candidates must be based in the San Francisco Bay Area.You will: Manage a book of 50 Strategic Food & Beverage SellersGrow account-based revenue via use-case expansion opportunities, cross-sell opportunities, and customized seller onboarding experiencesIdentify opportunities for technical Square solutions to address existing customer needs; project manage the execution of these technical solutions in collaboration with cross-functional teamsAct as a consultant and partner to high value restaurant sellers to accomplish their goalsPartner with Strategic Account Executives on high-growth deals Negotiate pricing for use-case expansion and retention of your sellers Conduct quarterly business reviews Serve as the voice of the upmarket seller with Product Teams Provide white glove client service and troubleshooting to ensure resolution of seller issues Inform operations and program design for this segment at scaleQualificationsYou have:4+ years relevant Account Management experienceExperience managing, retaining and growing a book of businessConsistent over-performance on key sales or customer success metrics Remarkable discovery skills with customersA technical solutioning framework, including the ability to conduct requirements gathering Proven experience managing multiple projects internally with engineering, product and finance teamsContract and/or pricing negotiations experience with external senior stakeholders Excellent written and verbal communication skillsCreative and strategic problem solving capabilities, resolving issues and tackling opportunities with no playbookFood and beverage industry and/or restaurant technology experience is preferred Additional InformationBlock takes a market-based approach to pay, and pay may vary depending on your location
U.S
locations are categorized into one of four zones based on a cost of labor index for that geographic area
The successful candidate’s starting pay will be determined based on the candidate's work location and may be modified in the future.
Zone A: USD $56.39 - USD $84.57
Zone B: USD $52.40 - USD $78.65
Zone C: USD $49.57 - USD $74.38
Zone D: USD $45.10 - USD $67.69To find a location’s zone designation, please refer to this resource
If a location of interest is not listed, please speak with a recruiter for additional information. Full-time employee benefits include the following:Healthcare coverage (Medical, Vision and Dental insurance)Health Savings Account and Flexible Spending AccountRetirement Plans including company match Employee Stock Purchase ProgramWellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance Paid parental and caregiving leavePaid time off (including 12 paid holidays)Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) Learning and Development resourcesPaid Life insurance, AD&D, and disability benefits These benefits are further detailed in Block's policies
This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus
Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies
Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.US and Canada EEOC StatementWe’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace
Block is a proud equal opportunity employer
We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process
We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible
Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.Block, Inc
(NYSE: SQ) is a global technology company with a focus on financial services
Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy
Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services
With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin
Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects
Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans
TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.While there is no specific deadline to apply for this role, on average, U.S
open roles are posted for 70 days before being filled by a successful candidate.SummaryType: Full-timeFunction: Sales
After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.
So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff
Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place
Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time
As our sellers grow, so do our solutions
There is a massive opportunity in front of us
We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.Job DescriptionThe Strategic Account Management organization is looking for a tenured customer-facing professional to manage relationships with some of Square’s largest sellers and grow our Restaurant Strategic Accounts program
This program establishes, retains, and grows Square’s most valuable and engaged single-brand sellers. You will work with business owners and c-level executives to find creative ways for Square’s first and third party ecosystem to solve their complex business needs across verticals and channels
You will enable sellers to grow with Square while serving as an upmarket seller advocate to product teams. The ideal candidate is a consistent over-performer on all key performance metrics in their current role
They engage customers and influence internal stakeholders through excellent storytelling, organization, and persistence
They are comfortable leveraging technical frameworks for product solutions and are strongly tuned into commerce trends
They consistently identify “mutual win” opportunities, while navigating complex projects and negotiations
They are driven by serving customers, can work independently, and thrive in ambiguous environments. Candidates must be based in the San Francisco Bay Area.You will: Manage a book of 50 Strategic Food & Beverage SellersGrow account-based revenue via use-case expansion opportunities, cross-sell opportunities, and customized seller onboarding experiencesIdentify opportunities for technical Square solutions to address existing customer needs; project manage the execution of these technical solutions in collaboration with cross-functional teamsAct as a consultant and partner to high value restaurant sellers to accomplish their goalsPartner with Strategic Account Executives on high-growth deals Negotiate pricing for use-case expansion and retention of your sellers Conduct quarterly business reviews Serve as the voice of the upmarket seller with Product Teams Provide white glove client service and troubleshooting to ensure resolution of seller issues Inform operations and program design for this segment at scaleQualificationsYou have:4+ years relevant Account Management experienceExperience managing, retaining and growing a book of businessConsistent over-performance on key sales or customer success metrics Remarkable discovery skills with customersA technical solutioning framework, including the ability to conduct requirements gathering Proven experience managing multiple projects internally with engineering, product and finance teamsContract and/or pricing negotiations experience with external senior stakeholders Excellent written and verbal communication skillsCreative and strategic problem solving capabilities, resolving issues and tackling opportunities with no playbookFood and beverage industry and/or restaurant technology experience is preferred Additional InformationBlock takes a market-based approach to pay, and pay may vary depending on your location
U.S
locations are categorized into one of four zones based on a cost of labor index for that geographic area
The successful candidate’s starting pay will be determined based on the candidate's work location and may be modified in the future.
Zone A: USD $56.39 - USD $84.57
Zone B: USD $52.40 - USD $78.65
Zone C: USD $49.57 - USD $74.38
Zone D: USD $45.10 - USD $67.69To find a location’s zone designation, please refer to this resource
If a location of interest is not listed, please speak with a recruiter for additional information. Full-time employee benefits include the following:Healthcare coverage (Medical, Vision and Dental insurance)Health Savings Account and Flexible Spending AccountRetirement Plans including company match Employee Stock Purchase ProgramWellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance Paid parental and caregiving leavePaid time off (including 12 paid holidays)Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) Learning and Development resourcesPaid Life insurance, AD&D, and disability benefits These benefits are further detailed in Block's policies
This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus
Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies
Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.US and Canada EEOC StatementWe’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace
Block is a proud equal opportunity employer
We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process
We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible
Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.Block, Inc
(NYSE: SQ) is a global technology company with a focus on financial services
Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy
Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services
With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin
Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects
Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans
TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.While there is no specific deadline to apply for this role, on average, U.S
open roles are posted for 70 days before being filled by a successful candidate.SummaryType: Full-timeFunction: Sales
Source : Square Capital