Student Success Coach - SHP Admissions - Texas Tech University

Major/Essential Functions

• Represents TTUHSC School of Health Professions to prospective students, current students, staff, and faculty to attract quality applicants and achieve enrollment goals.

• Demonstrate experience managing multiple, diverse projects simultaneously

• Demonstrate the ability to thrive in a fast-paced environment with attention to detail, organization, collaboration, and flexibility.

• Prepare and maintain individualized degree plans for HML students utilizing DegreeWorks for the Healthcare Management and Leadership department.

• Process add/drop, withdrawal, and leave of absence requests while supporting SHP enrollment and retention initiatives.

• Provide advising and student engagement outreach for all HML students, fostering valuable and supportive relationships.

• Advise students on academic progressions for the Healthcare Management and Leadership department.

• Assist students in identifying appropriate SHP and institutional resources.

• Maintain thorough and accurate records of every student advising interaction using various digital resources and information management systems.

• Stay current on HML program requirements, course offerings, important dates, SHP, and institutional educational resources.

• Assist with Banner and Xtender Tasks to include, digital imaging and indexing.

• Assist with SHP Enrollment Management tasks.

• Assist in answering phones and fielding questions about the School of Health Professions.

• Maintain strict confidentiality for applicants, current students, faculty and staff.

• Assist with School of Health Professions special events.

• Maintain the ability to work well with co-workers, faculty, staff, and students, provide excellent customer service and multitask with ease.

• Support new HML student engagement and enrollment management initiatives.

• Demonstrate integrity, professional maturity, commitment, and accountability according to the five values described in our Values-Based Culture: One Team, Kind Hearted, Integrity, Visionary, Beyond Service.

• Contribute to the overall success of the University and SHP by performing other duties as assigned.

• Observe work safety rules.

Grant Funded?

No

Pay Grade Minimum

Salary commensurate with related education, experience and/or skills.

Pay Basis

Hourly

Work Location

Lubbock

Preferred Qualifications

Experience working in higher education.

Campus

HSC - Lubbock

Department

SHP Admissions and Student Aff Lbk

Required Attachments

Cover Letter, Resume / CV

Job Type

Full Time

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website.

Job Group

Academic Support Professionals

Shift

Day

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications

Bachelor’s degree in a related area of study and 2 years of student support experience in a mentoring, advising, tutoring, or related capacity.

Does this position work in a research laboratory?

No

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.