Student Worker - Technology Services - IT Support Tech - Grand Canyon Education

Job Title: Technology Services - IT Support Tech (NFWS)

Grand Canyon University is seeking an IT Support Tech to support the mission of Grand Canyon University through GCE's Technology Services department.

Purpose within the Organization:

The purpose of this position is to answer inbound calls, electronic requests, and in-person requests from staff, ground students and faculty requiring technical assistance to assist the IT Help Desk department.

Primary Responsibilities:

• Diagnose and resolve technical issues with email systems, MS Office applications, printing, GCU specific applications, telecommunications issues and equipment.

• Educate staff on proper use of hardware and software.

• Perform upgrades and maintenance on systems to ensure optimal performance.

• Identify and escalate requests/incidents, track and route them appropriately.

• Log all interactions with end users documenting issues, troubleshooting steps, and resolution.

Equipment Used and Responsibility:

• ?Lenovo laptops
• Macs (supported, but not used as primary equipment)
• Peripherals (e.g. keyboards, mice, monitors, printers)
• Audio-Visual (AV) equipment

Qualifications:

• Previous technical and customer service experience helpful.

• Working knowledge of Windows 10 and Microsoft Office 365 helpful.

• Be able to type 40 wpm.

• Ability to learn quickly.

• May be asked to work in different locations (transportation helpful).

Experience/Education:

Grand Canyon Education is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:

• Enrolled at GCU as a full-time student in a bachelors program or masters program.
• Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.
• Maintain good financial and academic (SAP) standing with the University.

You may be subject to termination if you fall below the minimum requirements.

Physical Requirements:

• Sitting: 6-7 hours a day
• Standing: 1-2 hours a day
• Walking: 1-2 hours a day
• Lifting: Occasionally
• Carrying: Occasionally
• Pushing: Occasionally
• Bending: Occasionally
• Squatting: Occasionally
• Kneeling: Occasionally
• Climbing: Occasionally
• Reaching: Occasionally
• Grasping: Occasionally
• Fine Eye to Hand Coordination: Continuously
• Driving: Occasionally
• Work Environment: Office building on site. Work is performed primarily inside, subject to variations in temperature and weather, equipment noise and dust.

Pay Rate: Minimum Wage

Anticipated End Date: June 30, 2025

Number Of Openings: 20