Summer 2025 Hospitality Tourism Internship - Dollywood's Splash Country - Seasonal - HERSCHEND FAMILY ENTERTAINMENT CORPORATION

Description

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Hospitality Management Intern who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Hospitality Management Intern checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Hospitality/Tourism Intern is responsible for working with the Dollywood’s Splash Country Management team in the day-to-day operations of all aspects of operation including the following: Guest Services, Revenue, and Attractions.

Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Perform Front Line duties including, but not limited to: Culinary, Merchandise, Hospitality, TimeSaver H2O, Admissions, Photos, House & Grounds Host, etc. and PIC (Person In Charge) for assigned team(s) following management approval
• Participate in Safety, Management and Team Lead meetings
• Schedule and attend mentor meetings with assigned management member learning about labor and revenue budgets, host surveys, performance review procedures, scheduling and timekeeping procedures.
• Assist with creating and implementing improvements in guest excellence, profit contribution, and job satisfaction. 
• Actively participate in all internship professional development and guest speaker opportunities.
• Assist with team projects including surveys, appreciation events, and company parties.
• Assist Management team with various tasks.
• Complete one project benefiting the focus area as determined by Management.

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• 18 years of age or older.
• Must be enrolled in an accredited college degree program in a related field.
• Must have basic computer skills with working knowledge of Microsoft Word, Excel, and PowerPoint.
• Valid TN driver’s license and proof of personal liability insurance according to state law.
• Must successfully complete a pre-employment background check and drug screen.

Knowledge, Skills and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees.
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work.
• Must be self-motivated and disciplined.
• Must be able to prioritize and complete work assignments on a timely basis.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must be committed to continuous improvement.
• Must have professional appearance with good personal hygiene.
• Must promote and support a “team” work environment by cooperating and helping co-workers.
• Must be productive in a fast-paced, dynamic environment.
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines.
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills.
• Must show appreciation of others.
• Able to get along with other employees to work out problems and resolve conflicts.
• Able to comprehend instructions and retain information.
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests.
• Able to be flexible to handle frequent changes in priorities.
• Able to add, subtract, multiply and divide with accuracy.
• Able to communicate effectively using standard English grammar and punctuation
• Able to tolerate various temperatures while working indoors and outdoors.
• Able to meet the physical demands of the job.
• Able to operate/drive a company vehicle with valid driver’s license and insurance.
• Able to lift up to 50 pounds, with assistance.
• Able to sit and/or stand for long/short periods.
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends, and holidays.

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.       

Qualifications