Summer 2025 Rooms Division Internship - Dollywood DreamMore Resort and Heartsong Lounge & Resort - HERSCHEND FAMILY ENTERTAINMENT CORPORATION

Description

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood.

Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference you can touch or see - it’s a difference you can feel. We are seeking a Rooms Division Intern for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Rooms Division Intern checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

Under the direction of the Rooms Division Manager to whom the intern reports, the intern will be immersed in the guest operations of a world class resort with exposure to all different aspects of the resort.  Intern will support the guest operations of Housekeeping, laundry, front desk, tickets and valet/bell stand, management and administrative duties within Dollywood’s DreamMore Resort and Heartsong Resort and Lodge.  In turn, intern will satisfactorily complete individual program requirements to satisfy college/university credit and/or course study requirements if needed. The Dollywood Company will provide the intern:

• The opportunity to complete course credit for the term of the internship
• Practical experience within a fast paced and every changing work environment
• Opportunity to apply theory with practice

Summary of Essential Functions and Responsibilities

• Attend Leadership development classes.
• Attend weekly intern meetings to discuss jobs of the week and learn about the different functions of a resort
• Answer phones, relay messages, greet visitors with a high level of professionalism.
• Establish and maintain relationships with the current Operations Team in addition to different resort teams.
• Train and work in below sections of internship:
• • Housekeeping - To properly clean and supply all assigned guest rooms and other areas as designed. Assist with preparation for daily work assignments and team success.
  • House Attendant - Responsible to clean and supply all assigned areas, including room attendant carts, storage rooms, and public areas. Provide support to the housekeeping department by running supplies as needed to housekeeping and guests upon requests.   Maintain all floors in a clean and safe manner.
  • Public Space Attendant - To ensure the cleanliness of all public areas including restrooms, corridors, lobby, game-room and hotel offices.
  • Room Inspector - Responsible for the inspection of all areas in a unit and public spaces as assigned. Other responsibilities include the proper inspection of all linens and amenities for the unit, assistance with weekly, monthly inventory and dispatch duties.
  • Laundry- Exposed to basic operation of off-site laundry, processing 307 rooms of linen, food and beverage linen and pool towels. Also understand basic PAR levels needed to effectively maintain linen flow.
  • Front Desk Host - Assist Resort guests with any needs or questions that arise during check-in and check-out while providing a personalized and excellent customer service. Efficient and courteous operation of all front desk duties and responsibilities, adhere to company policy and procedures.
  • Bell and Valet Attendant - Assist guests with a variety of needs during their stay. To provide optimal standards of service and hospitality through anticipating and fulfilling all guests’ needs in relation to transportation operations.
  • Ticket Sales Host - This position exists to greet Guests and initiate friendly interaction while providing the Guest with a high level of service excellence and information about tickets and the park which exceeds expectations.
• Participate in shadowing opportunity with upper level management.
• Maintain a high level of professionalism and confidentiality at all times.

Education and Experience Required  

• Required 3.00 GPA
• Must be a student entering their third year (at the least) at a university or educational institution
• Must currently be enrolled in a related college degree program that will allow the above experience to count as an internship for credit or is relevant to the internship.
• Must have proficient to advanced level of experience with common office software and applications, including Microsoft applications and internet browsers.
• High school diploma or equivalent.
• Must be at least 18 years of age.
• Must be able to successfully pass a background check and drug screen.

Knowledge, Skills, and Abilities

• Must be self-motivated and disciplined
• Able to project Dollywood's image by being genuinely friendly and caring and by taking pride in their work.
• Must be able to prioritize and complete work assignments on a timely basis.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must display and live out Lead with Love qualities by being: patient, kind, humble, respectful, selfless, forgiving, honest and committed.
• Must be willing to constantly /improve.
• Must have professional appearance with good personal hygiene.
• Must promote and support a “team” work environment by cooperating and helping co-workers.
• Must adapt to changes easily.
• Must tolerate a fast-paced, hectic environment.
• Must show appreciation to others.
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills.
• Must be able to utilize flex leadership and empowerment skills.
• Able to work collaboratively with other leaders, departments and properties for best practices and decisions. 
• Able to display and live out Lead with Love Qualities by being: patient, kind, humble, respectful, selfless, forgiving, honest and committed.
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.
• Must have manual dexterity necessary to complete all job duties.
• Able to sit and/or stand for long/short periods.
• Able to maintain good personal hygiene.
• Able to get along with other employees to work out problems and resolve conflicts.
• Able to comprehend instructions and retain information.
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
• Able to tolerate a fast-paced, hectic environment.
• Able to be flexible to handle frequent changes in priorities.
• Able to prioritize tasks and complete assignments on time.
• Able to operate/drive a company vehicle with valid TN driver’s license and state requires auto insurance.
• Able to work outdoors.
• Able to add, subtract, multiply and divide.
• Able to lift up to 40 pounds.

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world. 

Qualifications