Sunshine Specialist - 211 Palm Beach

We are seeking a dedicated individual for a part-time position, working 20-24 hours a week. The schedule includes three mornings during the week and one weekend day. The primary role involves providing telephone reassurance calls to homebound and frail elderly clients, as well as monitoring volunteers to ensure they follow program procedures.

Key responsibilities include making daily check-in (Sunshine) calls, documenting call information in the client log, and following procedures for unanswered calls, including coordinating welfare checks if necessary. The role requires adherence to all program procedures and policies, monitoring the completion of calls and appropriate follow-up activities throughout the shift, and ensuring proper documentation. You will also be responsible for training volunteers in program protocols, reporting any adherence issues to the Supervisor, completing intake for new clients, and closing out discontinued clients as needed.

Additional duties involve interviewing potential volunteers, assisting with office tasks like bulk mail, and supporting end-of-month reports and special projects.

A high school diploma is required, with some college preferred. The ideal candidate will have at least one year of clerical experience and proficiency in basic computer skills, including Microsoft Word, Excel, and email applications, plus one year in human services or customer service, especially with elderly populations.

Key skills and abilities include strong organizational skills, the ability to work cooperatively with staff and volunteers, effective communication with clients using tact and good judgment, the capacity to assume new tasks as assigned, and a friendly, non-judgmental, and empathetic attitude towards the elderly population. Good attendance and punctuality are essential, and weekend work is required.

If you are committed to providing compassionate support to the elderly and have the necessary qualifications, we encourage you to apply for this rewarding position.

The Agency:

211 Palm Beach Treasure Coast is a private nonprofit 501(c)3 agency that was started in 1971 and quickly expanded into crisis counseling and suicide prevention. 211PBTC a dedicated and passionate agency committed to improving lives through crisis intervention and by connecting people to health, mental health, and wellness services 24 hours a day every day, seven days a week. The agency cultivates a caring and dynamic team to serve Palm Beach County and the Treasure Coast (five counties). Additional partners provided funding to support a quality, centralized access point for health, and human services information and crisis services. 2-1-1 was designated nationally by the FCC for information and referral purposes, and it became the telephone number for the agency's helpline.

211 Palm Beach/Treasure Coast is an Equal Opportunity Employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic or status.

Local and national background clearance required.