Supervisor Enterprise Operations Services- CAB Operations – Balance Control (Hybrid) at First Citizens Bank

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office.

This position oversees the Bank's operations services. Leads a team of associates throughout daily business operations to ensure efficiency, accuracy, and quality of work. Provides guidance to staff on complex matters and coordinates the delegation of tasks. Monitors regulatory, legal, and Bank policy compliance within operational processes or systems. Works closely with business teams, clients, and other stakeholders to resolve issues and provide high levels of service. Reviews reports and daily processes to mitigate potential risks. May facilitate audits, business initiatives, and other activities that impact the operations of assigned area.

• Business Oversight - Supervises associates during daily workflow. Delegates tasks, develops schedules, and other tasks that support proper employee coverage and quality of work. Provides guidance to staff on complex operations, client service, or process-related questions. Ensures the quality and timeliness of department processing.
• Business Support - Provides support to internal department managers on issues pertaining to Bank Operations services. Develops statistical and departmental status reports that deliver insight into business performance. May assist with mergers and acquisitions, balance sheets, or other duties that facilitate efficient, accurate, and compliant operations.
• Supervisory Functions - Assesses work of associates for accuracy, process improvements, and efficiencies. Ensures compliance with department policies and procedures. Manages the performance of assigned staff, which may include mentorship, training, and staff evaluations.
• Compliance - Ensures adherence throughout team activities to all applicable regulations, requirements, and policies. Reviews processes, documentation, and internal controls to monitor compliance and ultimately reduce risk for the Bank. May assist external reviews and audits.

Bachelor's Degree and 3 years of experience in Operations and Leadership OR High School Diploma or GED and 7 years of experience in Operations and Leadership

Preferred Area of Experience: Operations and Leadership in Financial Services

Skill(s): Knowledge of Banking policy and regulatory requirements at a multi-state level, Knowledge of Banking products and services , Ability to manage high volume and production, Ability to adapt to change, Managing quality controls

Additional Preferred Qualifications

• Experience with check processing (specifically balancing)
• Ability to work within a variety of bank systems
• High attention to detail with a quality conscious mindset
• Strong ability to multi-task

First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits.