Supervisor - Service at MacAllister Machinery
Fort Wayne, IN
About the Job
Objective
This position will direct and supervise the shop and/or field functions of the relative location
This includes but not limited to, coordinating and managing work flow of shop and/ or field; supervise first-line leads or supervisors, maintain communications between all parties, ensure shop is appropriately staffed, ensure the shop is in compliance with all safety regulations and guidelines, and other leadership duties.
Responsibilities
Primary Responsibilities:
Direct and manage the day-to-day shop operations of a shop and or/field location, which includes monitoring all work during the process and overseeing all work order functions
Ensure the shop produces high quality, efficient repairs and customer service
Manage and analyze all shop service operations such as profitability, pricing, work-quality, efficiency, and shop expenses
Supervise, coach, train, discipline, and lead the shop’s staff
Investigate and follow up on service related complaints and vendor invoices, identify the need for changes in operations and initiate corrective measures as needed
Monitor and comply with all safety policies, procedures, guidelines and laws as they pertain to staff and customers within the shop and/or relative location
Develop new shop processes to provide high- quality customer service
Ensures all facilities and equipment are is in excellent, safe operating condition
Maintain daily correspondence with staff from all departments within the Company, Customers, Suppliers, and Caterpillar
Occasional/Other Responsibilities:
Assist with trouble shooting and repair of equipment as needed to ensure timely repairs
Coach and guide fellow employees and other shop supervisors
Recruit to fill any new or open positions for the shop
Develop new opportunities for increased revenue and expanded customer base
Qualifications
Required:
High School Diploma or GED
Minimum of 5 years of experience with diesel technology
Minimum of 3 years of experience in supervising position
Preferred
Associates or Bachelor’s Degree Preferred in related technical field
5 years or more of experience with Caterpillar technology
4 years or more of experience in supervising staff in customer service field
The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.
All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.
This position will direct and supervise the shop and/or field functions of the relative location
This includes but not limited to, coordinating and managing work flow of shop and/ or field; supervise first-line leads or supervisors, maintain communications between all parties, ensure shop is appropriately staffed, ensure the shop is in compliance with all safety regulations and guidelines, and other leadership duties.
Responsibilities
Primary Responsibilities:
Direct and manage the day-to-day shop operations of a shop and or/field location, which includes monitoring all work during the process and overseeing all work order functions
Ensure the shop produces high quality, efficient repairs and customer service
Manage and analyze all shop service operations such as profitability, pricing, work-quality, efficiency, and shop expenses
Supervise, coach, train, discipline, and lead the shop’s staff
Investigate and follow up on service related complaints and vendor invoices, identify the need for changes in operations and initiate corrective measures as needed
Monitor and comply with all safety policies, procedures, guidelines and laws as they pertain to staff and customers within the shop and/or relative location
Develop new shop processes to provide high- quality customer service
Ensures all facilities and equipment are is in excellent, safe operating condition
Maintain daily correspondence with staff from all departments within the Company, Customers, Suppliers, and Caterpillar
Occasional/Other Responsibilities:
Assist with trouble shooting and repair of equipment as needed to ensure timely repairs
Coach and guide fellow employees and other shop supervisors
Recruit to fill any new or open positions for the shop
Develop new opportunities for increased revenue and expanded customer base
Qualifications
Required:
High School Diploma or GED
Minimum of 5 years of experience with diesel technology
Minimum of 3 years of experience in supervising position
Preferred
Associates or Bachelor’s Degree Preferred in related technical field
5 years or more of experience with Caterpillar technology
4 years or more of experience in supervising staff in customer service field
The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.
All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.
