Support Desk Specialist III - TalentBridge
Charlotte, NC 28217-5513
About the Job
Responsibilities:
#INDIT
- Provides first level support for all end-users via telephone, email or chat.
- Troubleshoots and resolves hardware, software, and voice/data communication systems issues.
- Escalates calls when appropriate.
- Writes concise, informative service tickets.
- Follows up on all tickets in a timely manner and pursues issues through to resolution.
- Requires experience using ticketing systems and writing technical support reports and documentation.
- Must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks.
#INDIT
Source : TalentBridge