Support Specialist – eEmergency/eHospitalist - Avel eCare

Position: Support Specialist – eEmergency/eHospitalist 

Location: Sioux Falls, SD 

Department: Emergency

Schedule: 12-hour shifts (day/night rotation; includes weekend and holiday rotation) 

Employment Type: Part - Time (Non-Exempt, Hourly) 

About the Opportunity:

Avel eCare is seeking a Support Specialist to provide specialized administrative and operational support to the eEmergency and eHospitalist service lines. This role involves managing scheduling, data entry, troubleshooting IT issues, and maintaining secure credentials. The ideal candidate will work with minimal supervision, ensuring smooth operations across multiple locations while maintaining confidentiality and delivering exceptional service.

Key Responsibilities:

• Administrative Support & Data Management:

  • Input data into various computer systems, databases, and spreadsheets with accuracy.
  • Manage timekeeping, attendance tracking, and file maintenance for employees.
  • Assist with transcription, document editing, and general secretarial duties.
  • Distribute interoffice mail and maintain organized records.

• Scheduling & Coordination:

  • Schedule meetings, prepare agendas, record minutes, and follow up on action items.
  • Coordinate scheduling requests for both employees and service lines.
  • Assist with event planning and customer service activities for eEmergency/eHospitalist sites.

• Technology & IT Troubleshooting:

  • Set up and manage employee passwords, including single sign-on system processes.
  • Troubleshoot IT issues, file CHILL tickets, and collaborate with internal and external teams.
  • Perform video equipment checks and troubleshoot per unit guidelines.

• Project Support:

  • Assist with data collection and analysis for quality improvement projects.
  • Support operational efficiency initiatives and special projects as assigned.
  • Manage supply ordering, equipment maintenance, and other logistical needs.

What We Offer

• Health & Wellness Benefits: Comprehensive medical, dental, and vision coverage.
• Competitive Compensation: We provide a compensation package that is competitive. 
• Diversity & Inclusion: A culture that values diversity, equity, and inclusion.
• Innovative Environment: Be part of a collaborative team transforming healthcare through telemedicine.

Required Qualifications:

• Education & Experience:
  • High school diploma or GED (required).
  • Business background and one year of medical secretarial education (preferred).
  • Two years of relevant secretarial experience in a healthcare or similar environment (preferred).

Key Competencies:

• Ethics & Values: Consistently upholds organizational values and integrity.
• Customer Focus: Builds strong relationships and delivers customer-centered solutions.
• Action-Oriented: Proactively tackles challenges with energy and enthusiasm.
• Compassion: Cares about others and readily offers support when needed.
• Composure: Maintains calmness under pressure and during setbacks.
• Decision Quality: Makes sound and timely decisions to maintain smooth operations.
• Collaboration: Builds positive working relationships with team members and partners.

Physical & Technical Requirements:

• Must be able to sit for long periods and occasionally stand, walk, stoop, or lift up to 10 pounds.
• Proficient with basic operations within the Windows operating system.
• Strong problem-solving, multitasking, and critical thinking abilities.
• Ability to use close vision, distance vision, color vision, and depth perception as needed.

Work Environment:

• The noise level in the work environment is moderate.
• May occasionally require working with healthcare equipment and technology systems.

About Avel eCare

Avel eCare is a nationally recognized leader in telemedicine, operating one of the most extensive virtual healthcare networks in the world. Based in Sioux Falls, South Dakota, Avel partners with over 650 healthcare systems, rural hospitals, clinics, and facilities to deliver innovative telehealth solutions. Our services span Behavioral Health, Critical Care, Emergency, Hospitalist, Pharmacy, Specialty Care, Senior Care, and School Health, impacting nearly two million patients annually.

For three decades, Avel has been at the forefront of healthcare innovation, developing telehealth solutions that reduce costs, save time, and remove barriers to quality care. Join our mission-driven team and help reshape the future of healthcare.

Mission

"Every person and every community deserves access to high-quality care." At Avel eCare, we collaborate with local clinicians through telemedicine to ensure high-quality care is available when and where it’s needed most.

Vision

"Healthcare without boundaries." Avel eCare is a catalyst for change in healthcare, fostering a future defined by service, quality, collaboration, and innovation.

If you're passionate about transforming healthcare and making a difference in patients' lives, we invite you to apply today to join the Avel eCare team!